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Publications in High technology industry

1-12 out of 12 publication(s)
Publication Audience Format Latest Issue Articles
CRM Magazine Trade Magazine/Journal Aug 1, 2017
  • Omnichannel journey design: Is your business ready? Your customers want to interact with you when, and how, they choose. Your journey design...
  • Your sales pipeline can make you or break you: good pipeline management requires clear thinking and knowing when to cut a deal loose.
  • The homework hotline aces its assignments with PureCloud: Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and interactive...
  • NetApp loses nothing in translation with SDL: the global storage and data management provider used SDL to deliver content in 16 languages...
  • Booker sets up self-care with Five9: the salon and spa scheduling company benefits from Five9 in its contact center.
  • Revving up the customer experience engine: general motors drives loyalty across its brands with a customer experience initiative.
  • The rise of mobile wallets --and what marketers need to know: rapid growth in mobile payments offers a real opportunity for businesses, and marketers...
  • With customer experience, more is more: in today's marketplace, companies should make things harder on themselves, not their customers.
  • Genesys unveils the G-NINE innovation framework: G-NINE brings "blended" artificial intelligence to Genesys's Customer Experience Platform.
  • Better CX requires an emotional connection: speakers push for smart segmentation and delighting customers by appealing to their emotions.
  • Customer preferences drive B2B e-commerce growth: B2B e-commerce will reach $1.2 trillion by 2021; companies need to become more digitally savvy to...
  • Canada clamps down on spam: companies are safe from lawsuits for now.
  • Companies need to get serious about customer experience: when it comes to managing CX, companies need to take a disciplined approach.
  • The future of CX is orchestrated engagement: forward-thinking companies must find ways to make the cacophony of customer experience technologies play...
  • These 8 technologies are transforming the contact center: the need to understand and engage newly empowered customers (hello, Millennials) is driving...
  • Retailers must embrace new shopping experiences: online disruptors and a new breed of digital consumer mean its sink-or-swim time for traditional...
  • Consumers score a huge win.
  • 17
    Fuel Cells Today Trade Newsletter Feb 14, 2007
    Harvard Journal of Law & Technology Professional Magazine/Journal Mar 22, 2016
    Holography News Trade Magazine/Journal Jun 1, 2017
    IDMi (Information & Document Management International) Trade Magazine/Journal Jul 27, 2017
    Japan Inc. Trade Magazine/Journal Jul 1, 2008
    MarketWatch: Infrastructure Trade Magazine/Journal Jun 25, 2003
    MarketWatch: Wireless Trade Magazine/Journal Jun 26, 2003
    MIT Technology Review Trade Magazine/Journal Sep 1, 2014
    Rutgers Computer & Technology Law Journal Professional Magazine/Journal Mar 22, 2016
    Scientia Magna Professional Magazine/Journal Sep 1, 2013
    614 Trade Magazine/Journal Jun 1, 2002

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