Printer Friendly Merchant Lynx using Amcat's Contact Center Suite to boost agent productivity.

Merchant Lynx, a national leader in credit card processing, has reportedly selected Amcat's customer interaction solutions to help boost agent productivity in its customer contact center. Specifically, Merchant Lynx is using Amcat's Contact Center Suite as the focal point of an integrated customer acquisition and sales processing system. By integrating Amcat's web-based appointment scheduler and automated outbound contact system with Merchant Lynx's database, Merchant Lynx has gained an automated appointment setting and customer acquisition process which has helped improve agent productivity.
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Title Annotation:Customer Inter@ction NEWS
Author:Schelmetic, Tracey E.
Publication:Customer Interaction Solutions
Date:Aug 1, 2007
Previous report covering call center manufacturer revenue puts Avaya on top for 2006.
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