www.tmcnet.com/875.1: Merchant Lynx using Amcat's Contact Center Suite to boost agent productivity.
Merchant Lynx, a national leader in credit card processing, has
reportedly selected Amcat's customer interaction solutions to help
boost agent productivity in its customer contact center. Specifically,
Merchant Lynx is using Amcat's Contact Center Suite as the focal
point of an integrated customer acquisition and sales processing system.
By integrating Amcat's web-based appointment scheduler and
automated outbound contact system with Merchant Lynx's database,
Merchant Lynx has gained an automated appointment setting and customer
acquisition process which has helped improve agent productivity.