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edocs launches eaCare for customer self-service. (New Products).

edocs, Inc., a provider of online account management and e.billing solutions, has announced the introduction of eaCare, the company's new platform for enabling customer self-service, With eaCare, edocs can help enable companies to deliver expanded B2B and B2C self-service functionality that goes beyond the capabilities of first-generation self-service, online account management and EBPP solutions. The eaCare self-service platform complements existing assisted care solutions, including CRM and e-service products, by helping empower B2B and B2C customers to help themselves, without assistance from call center representatives. The solution incorporates new user interface technology designed to provide self-service access to all accountrelated information, whether it is transactional detail found in the billing or statement production system, or unstructured data in HTML or PDF formats found on the Web site or in other content repositories. In addition, eaCare incorporates new account configuration, payment proce ssing, dispute management, service configuration and order management functionality.

www.edocs.com/508-652-8628
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Jan 1, 2003
Words:154
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