e-business: Mapping solution in pipeline for Aseriti.
The system designed for Severn Trent Water will significantly reduce costs for the maintenance of clean water and sewer pipes servicing 3.5 million homes and businesses, while improving customer service.
This is the first time that a Midland utility company has been able to track underground pipes on mobile laptops carried by fieldworkers, and the new system replaces a procedure that used over a million sheets of paper a year.
Information for Severn Trent's fieldworkers can be sent directly to mobile laptops, allowing customer contact, investigation, risk assessment, repair and feedback to all be carried out electronically.
John Banyard, director of asset management for Severn Trent Water, said: 'This system is the final phase in moving away from paper-based records.
'A database of digital records, known as UADMS which was completed three years ago, provided a central library from which maps could be printed off.
'The final phase completed by Aseriti has provided access to the maps from mobile computers, thus totally eliminating the need for paper records.'
The project has completed training for over 400 Severn Trent fieldworkers using Panasonic Toughbooks and 350 office-based staff.
Nearly 800 staff are now using the system as part of their daily working life.
John Bassford, Aseriti managing director, said: 'This project provides a wonderful new IT system for Severn Trent Water, replacing an antiquated paper-based system with a far more cost-effective and efficient computer package specifically tailored for their use.
'It is the latest success story in our long-term relationship with Severn Trent Water.'
Simon King, project manager, Aseriti, with Mike Bishop, business improvement manager, Severn Trent Water
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|Publication:||The Birmingham Post (England)|
|Date:||Feb 10, 2004|
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