Your Money: STOP INDIAN TAKE-AWAY.
FIRMS switching call centre jobs to India have been warned they risk losing business.
Over 8,000 jobs have been exported in the past month by firms such as Royal & Sun Alliance and Norwich Union.
But Andy Pelley of credit broker Loans.co.uk said: "You can't offer good service from 6,000 miles away."
He said a third of UK customers would take their business elsewhere if a firm used an overseas call centre.
HSBC, Abbey, Barclays Lloyds TSB and Prudential are already in India.
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|Publication:||The Mirror (London, England)|
|Date:||Oct 28, 2004|
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