Printer Friendly

Witness Systems Honored by Cognos for Excellence in Performance Management; ''Best OEM Embedded Solution'' Award Underscores Customer Enthusiasm for Robust Impact 360 Workforce Optimization Reporting.

ATLANTA -- Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that Cognos, a world leader in business intelligence and performance management solutions, has named its Impact 360(TM) Workforce Optimization software as "Best OEM Embedded Solution." The company was honored among Cognos' global partners for excelling in innovation, influence, thought leadership, and a shared vision and passion for corporate performance management.

Cognos' Best OEM Embedded Solution designation recognizes the OEM partner delivering the strongest embedded business intelligence (BI) leveraging Cognos' technology within its core software solution. Impact 360 serves as the industry's most complete, unified workforce optimization solution, delivering software and services for quality monitoring/full-time recording, workforce management, performance management and e-learning under a framework that provides a single user interface, centralized administration and comprehensive reporting.

Leveraging Cognos, the Impact 360 centralized reporting engine allows users to choose from an extensive list of pre-configured reports or easily develop custom reports using online evaluation and e-learning data. By streamlining these often time-consuming procedures, the solution enables users to make better decisions faster, and implement them right away. And because Impact 360 provides centralized administration and reporting - even across multiple sites - customers also experience a reduction in their total cost of ownership.

"Cognos' broad, global ecosystem of successful partnerships helps our customers drive performance management through a blend of technology, product and services offerings that best suits their needs," said Neal Hill, senior vice president, global development for Cognos. "Building on our recent innovations such as Cognos 8 BI, performance applications and industry blueprints, our partners have achieved new successes and demonstrated even greater depth of industry expertise. We are proud to honor Witness Systems for its contributions in helping customers gain greater visibility and insight into their organizations and drive performance management to the next level."

"Cognos has a strong OEM partner program, and we value our relationship with the company based on its vision, solution capabilities and alignment with our customers' reporting needs," said John Bourne, senior vice president, global product management for Witness Systems. "Powered by Cognos Business Intelligence, our Impact 360 workforce optimization reporting engine delivers competitive advantage in a maturing market - helping contact center directors and other strategic business users better understand their operations to make more informed decisions."

About Impact 360

Impact 360 is a workforce optimization (WFO) solution that unifies software and services for quality monitoring/full-time recording, workforce management, performance management and e-learning under a framework that provides a single user interface and centralized administration. Since announcing the industry's broadest WFO solution last year, Witness Systems has further evolved Impact 360 with the addition of new features and functionality. Enhancing its software and services based on customer feedback enables users to gain a broader view and better understanding of performance, deliver in-depth root cause analysis and resolve issues faster. By unifying these components, Impact 360 maximizes the information flow within the enterprise, providing deep insight into workforce performance, customer interactions and customer service processes, while driving cost savings, strategic decision-making and competitive advantage.

About Witness Systems

Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution unifies quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at

Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission.

Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.
COPYRIGHT 2006 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Publication:Business Wire
Date:Jul 19, 2006
Previous Article:Ralphs Federal Credit Union Selects Redbeard(TM) for Renaming and Logo Design; Creative Design Firm to Develop New Image to Expand Credit Union...
Next Article:Cisco Press Announces New CCNA Labs and Study Guides; Classroom Resources Supplement Curriculum.

Related Articles
Witness Systems completes acquisition of blue pumpkin.
Witness releases enhanced workforce management solution.
CEO Spotlight.
Next-Generation Quality Monitoring from Witness Systems Helps Companies Realize Workforce Optimization.
Witness Systems announces enhancements to Impact 360.
Accor Wins 2006 DM Review "World Class Solution Award" for Witness Systems Impact 360 Software Implementation.
Witness Enterprise Solutions Wins 2006 AeA High Tech Software Award.
Witness Enterprise Solutions Launches Impact 360 Workforce Optimization for the Retail Financial Services Industry.
The 2006 Customer Inter@ction Solutions Product of the Year awards, Part One.
Witness Systems' Impact 360 Solution Awarded for Technology Innovation and Customer Success.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters