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White Pajama Introduces Outsourcer's Edition of Award-Winning CRM Contact Center Service.

Business/Technology Editors

HAYWARD, Calif.--(BUSINESS WIRE)--July 10, 2001

Outsourcer's Edition Significantly Increases Speed of Deploying

and Integrating Contact Centers through XML-Based API Technology

White Pajama(TM), the leading provider of CRM contact center solutions for customer service, help desk, and technical support, today announced that the Outsourcer's Edition of their award-winning service is now available. The Edition significantly increases the speed of deploying and integrating contact centers through XML-based Application Programming Interface (API) technology.

"Outsourcers are faced with increasing challenges in today's business climate. To survive, they must expand their offerings and deploy them quickly," commented Michael Corbett, outsourcer thought leader and executive director of the Outsourcing Research Council. "White Pajama's Outsourcer's Edition is just what they need -- it enables them to deploy a comprehensive contact center quickly, and integrate it with legacy systems using the White Pajama API."

The API enables outsourcers to integrate quickly by using Extensible Mark-up Language (XML), a standardized and platform-independent format for exchanging structured data between applications over the Web. It enables any third party application to share the contact database with White Pajama and facilitates downloading of historical data. Faster access to data gives outsourcers the ability deliver critical performance reporting for areas such as response times, hold times, and performance by agent.

The Outsourcer's Edition is a total solution, providing rich contact center functionality for unified customer interaction across all communication media, including telephone, email, Web chat, and Web collaboration. Communication channels are unified -- agents use one interface to manage and respond to all requests, regardless of where they come from.

One White Pajama outsourcing customer who sees the benefits is Marketing Ally, a full-service call center headquartered in Provo, Utah. According to president and CEO Alejandro Vargas, "White Pajama's contact center has proven to be a powerful, reliable tool for our clients that need a complete, integrated solution all in one package. Our clients are up to speed faster because agent training time is cut in half. We plan to leverage the Outsourcer Edition to satisfy the customization requirements of our customers."

"Outsourcers are an important market for us," commented Mansour Salame, president and CEO of White Pajama. "We designed the Outsourcer's Edition to address their key concern of getting `speed to live'. We are the only contact center service provider to offer outsourcers XML-based API to accelerate deployment and integration with other technologies, even in complex, multi-customer environments."

Outsourcer Web Seminar Series

White Pajama's Outsourcer Web Seminar Series will feature outsourcer industry expert Michael Corbett. For more information and to register, visit

July 17, 2001

How to be a More Effective Outsourcer

11:00am PST/2:00pm EST

This Web Seminar features a live demonstration of White Pajama's

Outsourcer's Edition.

July 25, 2001

An Outsourcing Update -- Surviving Today's Economy with special

guest outsourcer thought leader Michael Corbett

11:00am PST/2:00pm EST

Outsourcer thought leader Michael Corbett reveals key elements to surviving in today's economy, including how to expand service offerings and become more efficient. Mr. Corbett will also share highlights from his latest outsourcer research. Michael Corbett is an internationally recognized consultant, author, and lecturer on organizational structure and its powerful relationship to competitive advantage.

About White Pajama

White Pajama is the leading provider of CRM contact center solutions for customer service, help desk, and technical support. Their innovative technology makes the set up and ongoing operation of multi-communication channel customer contact centers easy and economical.

With its unique unified graphical user interface, White Pajama simplifies contact center interactions, eliminating ramp-up delays associated with training and freeing customer service agents to focus on delivering satisfaction. With a flexible operating environment and the ability to instantly adjust parameters, White Pajama also allows companies to control the level of customer service they provide.

White Pajama has earned numerous awards since their contact center was introduced this year, including: TMC Labs Product Rating, A+; Customer Interaction Solutions Editor's Choice 2001 Award; Call Center Magazine Editor's Choice Award; CTExpo's Best of Show Award; and Call Center and CRM Solutions Conference and Exposition's Best of Show Award.
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Publication:Business Wire
Geographic Code:1USA
Date:Jul 10, 2001
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