Printer Friendly

What use is a callback reference - no one calls!

Paid Etisalat for a BB Roaming service for visiting Thailand.

Etisalat advised that upon arrival in Thailand the service provider AIS was to be selected as others would charge our daughter. Since arriving in Thailand last Sunday she still has no AIS service provider.

I have phoned Etisalat daily for advice and no one has called back, even though they gave me a callback reference number as well as a complaint number.

Our daughter will be back here in Dubai in a week and I would like Etisalat to investigate this problem so that no other family has all the problems we have had. I would also like to know why we customers are given a callback reference number yet no one returns these calls and offer solutions.

Debbie, UAE

2013 Al Sidra Media LLC

Provided by Syndigate.info an Albawaba.com company
COPYRIGHT 2013 Al Bawaba (Middle East) Ltd.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2013 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:7 Days (Dubai, United Arab Emirates)
Geographic Code:9THAI
Date:Jun 23, 2013
Words:143
Previous Article:Facilities but no safe way of getting there.
Next Article:Nelson Mandela's health deteriorated, in critical condition.

Terms of use | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters