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What use is a callback reference - no one calls!

Paid Etisalat for a BB Roaming service for visiting Thailand.

Etisalat advised that upon arrival in Thailand the service provider AIS was to be selected as others would charge our daughter. Since arriving in Thailand last Sunday she still has no AIS service provider.

I have phoned Etisalat daily for advice and no one has called back, even though they gave me a callback reference number as well as a complaint number.

Our daughter will be back here in Dubai in a week and I would like Etisalat to investigate this problem so that no other family has all the problems we have had. I would also like to know why we customers are given a callback reference number yet no one returns these calls and offer solutions.

Debbie, UAE

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Publication:7 Days (Dubai, United Arab Emirates)
Geographic Code:9THAI
Date:Jun 23, 2013
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