What part of 'n-o' don't they understand? Learn to decline with finesse.
#1. The Direct "No": Get right to the point. Example: "No, I can't help you on that project."
#2. The Reflecting "No": Acknowledge the content and feelings of the other person's request. Example: "I know you've been counting on me to help you complete that project, but I am unable to do so."
#3. The Reasoned "No": Give a brief, genuine reason for refusing. Example: "No, I can't help you complete that project. I have two assignments of my own due next month."
#4. The Broken Record "No": Utter the same phrase repeatedly, which is usually necessary when someone is trying to wear you down. Example: "No, I can't help you complete that project. No, I can't help you with this event."
#5. The Pain Now or Pain Later "No": A kinder way to turn down a request. Example: "I'm not sure how things will shape up with my current workload. So, I'm going to decline your request now, rather than disappoint you later."
#6. The "No" Sandwich: Acknowledge the requester's feelings, decline the appeal, and then thank them. "I know this project is really important to you, but I just can't see a way to help you with it right now. I do appreciate your asking me, though.
#7. The "Yes" If "No": State the conditions under which you can meet the request. "Yes, I can help you complete that project if you can start it after I turn in my assignments."
#8. The Sleeping "No": Remind the requester that you have the choice to accept or decline by asking for thinking time overnight. "I'll let you know tomorrow, after I've had time to think."
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|Title Annotation:||PEP TALK|
|Author:||Clarke, Robyn D.|
|Article Type:||Brief Article|
|Date:||Jul 1, 2005|
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