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Westgate Resorts Relies on Gryphon Networks for its Compliance Solution; Gryphon Networks' Guardian Provides Do-Not-Call Automation and Exemption Management for Westgate Resorts' Outbound Call Centers.

NORWOOD, Mass. -- Gryphon Networks, the leading provider of real-time compliance and contact management solutions, today announced that it is providing a compliance solution to Westgate Resorts, the largest privately owned timeshare company in the world with more than 250,000 owners.

Westgate Resorts is using Guardian, an integral component of Gryphon Networks' Integrated Compliance and Contact Management Platform (ICCMP(TM)), which sets the standard for Do-Not-Call (DNC) automation and exemption management for outbound call centers, service bureaus and contact centers with auto or predictive dialers. This hosted, professionally managed application enables Westgate's call centers to automate DNC list management in real time, with customization options to fit its business need and budget.

"Our business relationship with Gryphon Networks put us in a position to ensure that we efficiently and effectively comply with all DNC requirements," said David Crabtree, COO, Sales and Marketing, Westgate Resorts. "Initially, we tried to manage this process internally, but it became too cumbersome to manage without Gryphon Networks' system. Without a centrally located repository of new regulations, we found ourselves chasing down all the laws and requirements."

Crabtree said his company eventually decided it was much more beneficial to outsource this responsibility and turn over the management of constantly changing lists to a qualified vendor.

"Flexibility, responsiveness and accessibility to their people were the keys to our decision to choose Gryphon Networks," Crabtree said. "Now we have the assurance and peace of mind knowing we have all the required lists covered, and we have freed up a significant amount of administrative support hours in the process."

About the Gryphon Networks Integrated Compliance and Contact Management Platform

Gryphon Networks' Integrated Compliance and Contact Management Platform (ICCMP) is designed to automate every aspect of regulatory compliance and customer contact management. ICCMP is powered by a preference and exemption rules engine, designed to maximize regulatory exemption opportunities, support customer-specific suppression rules and employs preference marketing intelligence. This engine enables firms to target the right prospect, with the right message in their preferred method of contact.

About Guardian

Guardian integrates with a customer's existing business data flow, eliminating costly manual processes to check DNC status. Customers' internal data processes are linked via secure, public or private bandwidth to Gryphon Networks' redundant data centers. DNC numbers are removed from call tables before introduction to the dialer, ensuring that automatic dialing devices perform at maximum efficiency, reducing telecommunications expense. The dialing device never sees any number that would violate a federal, state or campaign-specific DNC regulation.

About Gryphon Networks

Gryphon Networks(TM) was originally founded to deliver the first automated, network-delivered Do-Not-Call management technologies in 1995. Today, Gryphon Networks is the leading provider of compliance, sales productivity and marketing solutions to companies spanning a wide spectrum of industries. By combining the industry's most innovative suite of fully integrated compliance and productivity solutions with preference marketing intelligence and exemption management technology, we are providing our customers a distinct competitive advantage. Gryphon Networks is a privately held company headquartered in Norwood, Massachusetts. For more information contact Gryphon Networks at 866-366-6822 or visit our web site at
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Publication:Business Wire
Date:Feb 7, 2006
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