Printer Friendly

Wendy Leebov's essentials for great patient experiences; no-nonsense solutions with gratifying results.

9781556483523

Wendy Leebov's essentials for great patient experiences; no-nonsense solutions with gratifying results.

Leebov, Wendy.

AHA Press

2008

126 pages

$35.00

Paperback

R727

Leebov, retired from the Albert Einstein Healthcare Network, offers simple tools and techniques for creating a more fulfilling environment for staff and patients. Lessening patient anxiety, working with physicians, and dealing with difficult people are some of the areas addressed. The book is filled with exercises, checklists, meeting plans, question guides, scripts, and coaching techniques designed to bring control and humanity back to caregivers and patients. The tools can be used by department managers, human resources and training professionals, public relations and communications professionals, management consultants, employees, and physicians and nurse leaders. Leebov is an independent consultant on the patient experience and organizational change.

([c]20082005 Book News, Inc., Portland, OR)
COPYRIGHT 2008 Book News, Inc.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2008 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:SciTech Book News
Article Type:Brief Article
Date:Jun 1, 2008
Words:135
Previous Article:Zero time space; how quantum tunneling broke the light speed barrier.
Next Article:House calls by dogsled; six years in an Arctic medical outpost.


Related Articles
After the Diagnosis.
No-Nonsense Resumes: The Essential Guide to Creating Attention-Grabbing Resumes That Get Interviews & Job Offers.
Wendy Leebov's essentials for great personal leadership; no-nonsense solutions with gratifying results.

Terms of use | Privacy policy | Copyright © 2021 Farlex, Inc. | Feedback | For webmasters