Wendy Leebov's essentials for great patient experiences; no-nonsense solutions with gratifying results.
9781556483523Wendy Leebov's essentials for great patient experiences; no-nonsense solutions with gratifying results.
Leebov, Wendy.
AHA Press
2008
126 pages
$35.00
Paperback
R727
Leebov, retired from the Albert Einstein Healthcare Network, offers simple tools and techniques for creating a more fulfilling environment for staff and patients. Lessening patient anxiety, working with physicians, and dealing with difficult people are some of the areas addressed. The book is filled with exercises, checklists, meeting plans, question guides, scripts, and coaching techniques designed to bring control and humanity back to caregivers and patients. The tools can be used by department managers, human resources and training professionals, public relations and communications professionals, management consultants, employees, and physicians and nurse leaders. Leebov is an independent consultant on the patient experience and organizational change.
([c]20082005 Book News, Inc., Portland, OR)
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| Publication: | SciTech Book News |
|---|---|
| Article Type: | Brief Article |
| Date: | Jun 1, 2008 |
| Words: | 135 |
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