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Water firm offers extra support.

SEVERN Trent Water is asking customers with visual impairments or on dialysis treatment to sign up for extra help.

The company already has 8,000 customers who benefit from a range of free services.

The firm offers large print and Braille bills, a meter reading arrangement, a text telephone for queries or problems and notification of interruptions to supply for registered home dialysis patients.

There is also a nominee scheme where families can look after paperwork, a password scheme to curb the threat of bogus callers and advice on approved plumbers.

Joy Spencer, Severn Trent Water's customer relations manager, thinks the services provided to customers has greatly improved.

She said: "We already offer a wide range of specially designed services to help older people or those with individual needs, but we are building on what we do and promoting these services."

To find out more information about any of Severn Trent Water's services or to receive an information pack call 0845 7500500.
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Publication:Coventry Evening Telegraph (England)
Date:Aug 27, 2004
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