Warranty Claims Reduction: A Modern Approach With Continuous Improvement Techniques.
Warranty Claims Reduction: A Modern Approach With Continuous Improvement Techniques
Blank, who has experience in management and engineering in the aerospace and automotive industries, shows companies how to reduce warranty claims and the associated costs. He describes how to identify warranty costs, the traditional and most common strategies for cost reduction, and less conventional methods, including warranty system productivity improvement, improving the service department, training for employees and customers, quality improvement, feedback to manufacturing and engineering, reliability improvement, determining causes for developing corrective actions, and developing corrective and preventive actions, as well as planning and implementing improvements. ([umlaut] Ringgold, Inc., Portland, OR)