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Warranty Claims Reduction: A Modern Approach With Continuous Improvement Techniques.

9781482209129

Warranty Claims Reduction: A Modern Approach With Continuous Improvement Techniques

Ronald Blank

CRC Press

2014

165 pages

$49.95

Hardcover

TS156

Blank, who has experience in management and engineering in the aerospace and automotive industries, shows companies how to reduce warranty claims and the associated costs. He describes how to identify warranty costs, the traditional and most common strategies for cost reduction, and less conventional methods, including warranty system productivity improvement, improving the service department, training for employees and customers, quality improvement, feedback to manufacturing and engineering, reliability improvement, determining causes for developing corrective actions, and developing corrective and preventive actions, as well as planning and implementing improvements. ([umlaut] Ringgold, Inc., Portland, OR)

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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2014 Gale, Cengage Learning. All rights reserved.

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Article Type:Book review
Date:Oct 1, 2014
Words:114
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