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WEBSITE MAKES VITAL INFORMATION MORE ACCESSIBLE.

Communications Data Services, Inc. (CDS), a unit of the Hearst Corporation, has unveiled a new employee wiki, a type of Web site that allows users to add and edit content that is especially suited for constructive collaborative authoring. According to CDS senior vice president Tim Plimmer, the new site enables employees to share knowledge, collaborate and improve performance by tapping into expertise throughout the company.

"CDS is a leader in the data management industry and a big part of our success is the knowledge and experience of our people," said Plimmer. "CDS has a vast pool of knowledge and experience to draw from and ensuring we capture and share that expertise is a key to our continued growth and success. With CustomerVision we are able to create a workplace community where people can get answers, share knowledge and find the expertise they need to serve our customers more effectively. With CustomerVision, our employees learn what they need, when they need it, in a way that helps them get their job done as effectively as possible. The CustomerVision Business Wiki allows us to distribute time-sensitive information as well as facilitating peer-to-peer exchanges of information so that everyone can both share with and benefit from our own intellectual capital."

According to Plimmer, CustomerVision's Business Wiki allows them to pursue three important objectives: create a platform for Employee Resource Management (ERM) utilizing the company's own intellectual capital, create a means for sharing corporate expertise across the organization, and through a separate reseller arrangement provides a community portal to CDS' customers that allows them to tap into the expert and user-generated content that they are not capturing today.

"We're really excited about the new site," commented CDS vice president of Information Services Paul McCarthy. "Our business is driven by innovation and change and CustomerVision will help us stay ahead of the curve. The ability to update content easily and in real-time enables us to respond to the changing needs of our business and our customers. Our employees utilize CustomerVision ERM as a means of bringing together knowledge seekers and experts without the need for wasted time in e-mail, meetings or tracking down a topical expert. Our employees are better equipped to serve our customers and ultimately that's what drives our success."

The CustomerVision Business Wiki features several unique applications to help make vital information more accessible and valuable, including wiki editing so employees can easily update information on the site, expert routing and discussion features that allow community dialog with other employees. CustomerVision combines the proven benefits of wiki collaboration with our unique advancements in ease of use and a range of features designed to support collaboration in a business environment such as security and manageability. Published content can also be dynamically distributed through opt-in e-mail subscriptions and RSS feeds.

"As an innovation driven company, we understand the power of workplace communities that cultivate knowledge sharing," explained Cindy Rockwell, CEO of CustomerVision. "We are thrilled to be providing CDS with a platform that enables the exchange of ideas and unlocks new business value and opportunities."

About Communications Data Services

In the business of providing outsourced services since 1972, CDS has earned a reputation for service and value. Backed by the stability and experience of The Hearst Corporation, CDS provides a complete outsourced solution for clients to manage and execute all the critical business processes that impact their customers -- from subscription order and information capture, customer service, data imaging and management, to lettershop, printing, mailing and product fulfillment.

CDS counts among its customers an elite group of the world's leading magazine publishers, direct marketing firms, financial institutions and corporate billers. CDS is based in Des Moines, Iowa, with facilities in Arizona, New York, Pennsylvania, Canada and England. Learn more at http://www.cdsfulfillment.com/ .

About CustomerVision

CustomerVision, Inc. is a privately held company headquartered in Des Moines, Iowa. Leading with its business wiki collaboration technology and a proven track record of helping organizations increase revenue and improve business performance, Customer Vision's solutions increase productivity and lower costs through software and services for Web-based business communication and collaboration. With CustomerVision, organizations can improve sales effectiveness, deliver new product information, introduce new applications, and efficiently support learning initiatives anywhere in the world. CustomerVision solutions are supported by active value- added partners, including CDS, Lending Solutions, CoreTrac and ANE. Organizations across every major market sector choose CustomerVision, including companies like Wells Fargo Home Mortgage, ING, MWABank, Amdocs, American Party Outlet and the Foster Group.

CustomerVision can be found on the World Wide Web at http://www.customervision.com/ .

For more information, call 515/250-9478.
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Publication:Online Product News
Date:Mar 1, 2006
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