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Byline: SIMON READ

WATER firms are blasted today over revelations that consumers had to make more than two million complaint calls last year.

The Consumer Council for Water said the number ringing in with gripes had climbed by more than 40,000.

Watchdog spokesman Tony Smith said: "Water companies received more than two million contacts from customers last year to resolve issues which they should get right first time."

The number of written complaints fell over the 12 months by 11 per cent - down from 106,839 to 95,274.

Cambridge Water reported the largest rise - up nearly 250 per cent in a year. It has been given an October deadline to come up with steps to improve the way it handles them.

Other firms facing closer scrutiny include Thames Water and SES Water.

Both companies saw an increase in written complaints and calls from customers.

The Consumer Council for Water said they also want to see further improvements from Southern Water, Dwr Cymru Welsh Water and Affinity Water.

Queries over billing and charges accounted for 57 per cent of customers' written complaints, ahead of concerns about water supplies and sewerage.

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Publication:Daily Record (Glasgow, Scotland)
Date:Sep 20, 2017
Words:191
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