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WANG DEBUTS OPEN/SUPPORT LIFE CYCLE SERVICES FOR THE OFFICE

 WANG DEBUTS OPEN/SUPPORT LIFE CYCLE SERVICES FOR THE OFFICE
 LOWELL, Mass., Nov. 10 /PRNewswire/ -- Wang Laboratories, Inc. (AMEX: WAN), today announced OPEN/support, a complete line of services that respond to customers' increasing needs for help in designing and supporting business solutions requiring multivendor technologies for the office. Wang has consolidated all service marketing activities into one function to focus more clearly on meeting the entire service requirements of its customers. Local business units now manage the service delivery process rapid and direct response to customers' service needs.
 Life cycle services are also now available for Wang's newly announced open software products: OPEN/image for AIX, PACE for Open Systems, OPEN/office, and COBOL ReSource.
 Wang's OPEN/support includes multivendor services, tailored for customers, to support them in making the transition to open systems. Wang can also help its VS customers to coexists with the VS and other vendors' systems and to transition from the VS to open systems or to implement open applications onto RISC platforms.
 Services include support for all phases of the life cycle of our customers' business solutions. The phases include solution development, solution implementation, and solution support. Wang offers Business Process Management services that focus on our customers' functional business processes in addition to their technology requirements. Other value-added services are tailored to LAN and network integration, hardware and software products, and the UNIX operating system.
 "Today, systems include components from many different vendors," said Richard Nortz, senior vice president of customer service. "Therefore, a service vendor must be a partner who can make everything work together in a way that optimally supports people and work processes. Wang's OPEN/support addresses customers' needs throughout all phases of a solution life cycle. We can help customers design or develop business solutions, implement systems leveraging the resources they have to get the job done, support them, and give them information and tools to continuously improve." Open/Support Services
 Wang's Open/support Life Cycle services include the following offerings:
 -- Network integration services provide PCLAN planning and analysis,
 network design consulting services, LAN implementation services,
 and LAN support.
 -- Hardware services offer a worldwide network of experienced
 technicians to help customers maximize system uptime and get the
 most out of their investment in both Wang and other vendors'
 products.
 -- Software services provide customers technical expertise on the
 VS, the UNIX operating system, Banyan and Novell networking
 software, imaging technologies, telecommunications protocols, and
 third party applications.
 -- Professional services help customers analyze and improve their
 departmental operations and include analysis, migration support
 and planning, performance and capacity evaluation, business
 process redesign, and application design and development.
 -- Education services include practical and cost-effective training
 options to provide customers with skills needed to design,
 implement, manage, or use systems and applications.
 -- Disaster recovery service assist customers in creating disaster
 plans, testing the plans and recovering from a computer-related
 disaster.
 Wang Laboratories, Inc. is headquartered in Lowell, Mass. Its employees worldwide are committed to providing the highest quality products and services to its customers.
 -0- 11/10/92
 /CONTACT: Ann Breslin of Wang Laboratories, 508-967-4166/
 (WAN) CO: Wang Laboratories ST: Massachusetts IN: CPR SU: PDT


DD -- NE007 -- 9100 11/10/92 09:04 EST
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Publication:PR Newswire
Date:Nov 10, 1992
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