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VoIP call recording.

VoIP call-recording solution CallCopy Essential captures and archives inbound and outbound calls. The application's server-based architecture does not require installation at agents' desks, and recorded calls can be saved by administrators as WAV or MP3 files and exported via e-mail, hard disk or FTP. The solution allows agents and administrators to flag public calls and add personal bookmarks to calls that can be used for training and to help customer service improve response time. The solution includes security to ensure restricted access to recordings, fast search and retrieval times, and administrators have the ability to prioritize recording schedules to maximize recording capacity. The base package includes online storage for more than 34,000 hours of audio, licensing for five concurrent recording channels, remote installation, Web-based training and online support.--CallCopy

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Title Annotation:General Products; Network protocols
Publication:Communications News
Article Type:Brief article
Geographic Code:1USA
Date:Jan 1, 2009
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