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Visual Networks' Visual IP Insight Receives INTERNET TELEPHONY's 2001 Product of the Year Award.

Business Editors/Hi-Tech Writers

ROCKVILLE, Md.--(BUSINESS WIRE)--Dec. 12, 2001

Visual IP InSight Honored for Outstanding Contributions to Performance

Monitoring and Network Management

Visual Networks, Inc. (NASDAQ:VNWK), a leading provider of performance management solutions for communications networks and services, today announced that Visual IP InSight v5.5 has been recognized by INTERNET TELEPHONY(R) for its vision and leadership and has been awarded the 2001 Product of the Year award in the category of Performance Monitoring, Network Management and Quality of Service.

INTERNET TELEPHONY editors reviewed more than 150 applications before selecting the companies that in their view demonstrate the technical innovation and attention to detail that are the hallmarks of Product of the Year award winners.

"Visual IP InSight is a clear leader in the performance monitoring and network management sector of the IP industry. We're proud to recognize their hard work and innovation with a Product of the Year Award for 2001," said Rich Tehrani, president of TMC and group editor-in-chief of INTERNET TELEPHONY.

Visual IP InSight is one of the most widely used IP performance management solutions for monitoring the connectivity and performance of dial, dedicated and broadband IP network services. It is the industry's only offering that provides comprehensive, real-time performance views of these network services from the end-user's perspective.

"This is a true testament to the value that Visual IP InSight brings to enterprise and service provider customers who can, by implementing Visual IP InSight, improve network quality and lower their overall helpdesk and customer care operational costs," stated Steve Hindman, Visual Networks' executive vice president of sales and marketing. "We are honored to be recognized as one of the INTERNET TELEPHONY innovators as we continue to enable our customers to realize strategic benefits more quickly and succeed in an ever-changing marketplace."

The Visual IP InSight base offering consists of three major components: agent software that resides on a desktop/PC and collects performance information; a back-end system that collects and stores database information from the agents; and two Web-based applications, Service Level Manager and Customer Care, that provide detailed reports based on the end-user's experience.

Broadband Advisor(TM), an application within the Customer Care component, gives service providers detailed information about the end-users' connection experiences, including DSL connection type (PPPoE or PPPoA) and VPN connection type (IPsec or PPTP), connection quality, number of call failures, time to connect and information on the users' software and hardware configurations and operating system.


The convergence of voice, video, fax, and data has revolutionized the world of telecommunications. Internet telephony has been proven to drastically reduce long-distance costs and continues to provide unprecedented opportunities for service providers, resellers, developers, and end users alike.

INTERNET TELEPHONY is the only magazine that focuses on providing the information that will help you take advantage of this exciting technology. Launched as a quarterly publication in January 1998, INTERNET TELEPHONY magazine has been published monthly since October 1998.

Still the only BPA-audited publication dedicated solely to coverage of next-generation, IP-based telecommunications, INTERNET TELEPHONY provides readers with the best information necessary to learn about and purchase the equipment, software, and services they need to take advantage of Internet telephony.

About TMC

Since its inception in 1972, Technology Marketing Corp. (TMC(TM)) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes four magazines: Communications Solutions(TM), Customer Inter@ction Solutions(TM), INTERNET TELEPHONY(R) and Communications Outsourcing(TM), and two online publications, Planet PDA(TM) Magazine and

TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs(TM), and provide factual and unbiased product reviews. TMC also produces Communications SOLUTIONS(TM) EXPO and INTERNET TELEPHONY Conference & Expo; publishes 25 topical online newsletters. For more information about TMC, visit its Web site at

About Visual Networks, Inc.

Visual Networks has the broadest suite of proven performance management solutions for communications networks and services.

In addition to Visual UpTime(R), the award winning frame relay and ATM service management solution used by more than 2,500 enterprises and the world's leading service providers, the company's Visual IP InSight(TM) and Visual eWatcher(R) services extend the company's reach to new, fast-growing technologies such as IP-VPNs, DSL, Wireless and Web-enabled services.

Predominantly deployed at the edge of the network-closest to the end-user-Visual Networks' products evaluate performance metrics and measure the service experience from the customer's perspective. Using Visual Networks' solutions, service providers and enterprise customers can increase network reliability, dramatically reduce operational expenses, and lower their total cost of ownership.

Visual Networks' customers include AT&T, Cable & Wireless, Merrill Lynch, Prodigy, SBC, Sprint, Verizon, and WorldCom. Established in 1993, Visual Networks' headquarters are located in Rockville, MD, with international offices in Europe, Asia, and Canada. For sales information in the U.S., call 1-800-240-4010 or visit
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Publication:Business Wire
Geographic Code:1USA
Date:Dec 12, 2001
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