ViryaNet Gives Voice To Field Service Solution.
ViryaNet Ltd. has released ViryaNet Voice Portal, a component of
its Service Hub 5.0 product. ViryaNet Voice Portal is designed to allow
field engineers to access new calls, obtain detailed information about
assignments and report time-critical information (e.g., labor, travel
time and expenses) using natural voice commands from any wireline or
wireless phone. The solution runs on a voice server that conforms to
Voice XML, an emerging standard language for accessing Internet information through speech-based applications. ViryaNet's Service
Hub enables service organizations to schedule and dispatch field service
technicians, and allows field engineers to wirelessly access relevant
information regarding the service they are providing. With Voice Portal,
Service Hub can allow communication with a wider variety of
applications, platforms and devices.