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ViryaNet Gives Voice To Field Service Solution.

ViryaNet Ltd. has released ViryaNet Voice Portal, a component of its Service Hub 5.0 product. ViryaNet Voice Portal is designed to allow field engineers to access new calls, obtain detailed information about assignments and report time-critical information (e.g., labor, travel time and expenses) using natural voice commands from any wireline or wireless phone. The solution runs on a voice server that conforms to Voice XML, an emerging standard language for accessing Internet information through speech-based applications. ViryaNet's Service Hub enables service organizations to schedule and dispatch field service technicians, and allows field engineers to wirelessly access relevant information regarding the service they are providing. With Voice Portal, Service Hub can allow communication with a wider variety of applications, platforms and devices.
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Date:Oct 1, 2001
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