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Vantive First CRM Company to Receive Support Center Practices Certification; Vantive Customer Support Center Recognized for Delivering World-Class Service and Support.

SANTA CLARA, Calif.--(BUSINESS WIRE)--June 21, 1999--

The Vantive Corporation (NASDAQare market, today announced that its customer sality benchmarks for information technology suppng customer relationships. That our own supportpport personnel."

"The SCP recognized Vantlationships that they create with their customere.

"By passing the rigorous requirements necessary to achieve SCP Certification, Vantive has made it clear that it is committed to delivering world-class support to its customers," said John Hamilton, managing director of ZD Service & Support Consultants. "During the certification audit, Vantive demonstrated an outstanding level of responsiveness to customers, and clear commitment to customer satisfaction."

The SCP Certification program was developed by 25 leading IT service and support providers in conjunction with the Software Support Professionals Association (SSPA) and ZD/SSC to identify key criteria and elements required for top-level support centers. Vantive is one of only 21 companies to achieve SCP Certification; other companies include Xerox, Rockwell Automation, Lockheed Martin, Intuit, Lucent Technologies and Silicon Graphics. Also among the certified companies are Vantive customers Sage Software, Hyperion and CompuCom, which use Vantive's CRM software in their customer support centers.

About ZD Service & Support Consultants

ZD Service & Support Consultants, a division of Ziff-Davis (NYSE:ZD), is staffed with highly skilled service and support professionals who understand every element of today's complex support operations. The ZD/SSC consultants are responsible for administering the SCP Certification program and conducting on-site certification audits. ZD/SSC enjoys worldwide recognition working with the more than 500 member companies of the SSPA, comprised of technical and support professionals from the world's leading software companiin 1998. Vantive empowers companies to sell, sulutions; component-based, high-performance archi

Vantive is a registered trademark and the Vantive Enterprise is a trademark of The Vantive Corporation, Santa Clara, California. All other product or company names are used for information or identification purposes only and may be trademarks of their respective owners.
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Publication:Business Wire
Geographic Code:1USA
Date:Jun 21, 1999
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