Printer Friendly

VOICE-COMMAND TELEPHONING BEING TRIALED AT BELL ATLANTIC

 VOICE-COMMAND TELEPHONING BEING TRIALED AT BELL ATLANTIC
 ARLINGTON, Va., Dec. 16 /PRNewswire/ -- Imagine being able to tell your phone what to do. That's exactly what approximately 100 Bell Atlantic Network Services, Inc., employees at the company's staff headquarters in Arlington will be doing starting Jan. 15, 1992, when they give their fingers a rest and probe the powers of voice recognition during a two-month trial of voice-activated telephone dialing using technology provided by Texas Instruments (NYSE: TXN).
 Simple voice commands such as "Dial home ... " "Speed dial boss ..." and "Forward all calls to my telecommuting office ..." will save time today spent scrambling to find multi-digit telephone numbers and area codes or keying in personal identification passwords.
 Bell Atlantic is one of the first regional phone companies to test voice recognition technology in a trial setting.
 "Despite the distances that have been bridged by dialing a telephone or the vast pools of knowledge that have been tapped by using a computer keyboard, the human voice still remains the most universal and natural means of communicating," said John Seazholtz, Bell Atlantic vice president of technology and information systems.
 "This trial will help us better understand how to use the technology, intelligence and power behind our telephone network to create services that can be activated by customers' voices," he said. "Voice recognition will be the easiest and fastest way customers will be able to use the many new services Bell Atlantic intends to introduce over the next couple of years."
 Seazholtz said market research and intuition directed Bell Atlantic to test voice recognition and examine its influence on and incorporation into a user's daily schedule.
 "We think that being able to tell the phone what to do -- rather than having to dial directions -- is a natural evolution of our telephone network," he said. "It's a command and control capability people are coming to expect from their telephones."
 A voice recognition system manufactured by Texas Instruments of Dallas is being used for the Bell Atlantic trial. It employs two categories of voice-activated commands: speaker-independent command words and speaker-dependent command words.
 Speaker-independent command words are those that make up the universal voice vocabulary used in the voice recognition trial. They include command words such as "dial," "speed dial," "forward" and "assistance." Speaker-independent words are "action" commands that trigger the first step to a voice-activated call and are recognized on any phone programmed for voice commands.
 Speaker-dependent command words are those that make up a unique voice vocabulary. They represent voice commands such as "home," "boss," "office," or "secretary." Trial participants will record voice prints of their unique speed dial directory and the telephone numbers associated with that directory. When a participant tells his or her phone to "Forward all calls to home," or "Call boss," the voice recognition system will activate the call because it knows what to do when it hears the command words "forward" and "call," as well as the voice print for the caller's command words "home" and "boss."
 In addition to providing the voice recognition system used in the Bell Atlantic trial, Texas Instruments also will be contributing system engineering and technical support. The Texas Instrument voice recognition system is based on TI's industry standard 1500 Multiprocessor Computer which utilizes an enhanced version of the UNIX operating system. The voice recognition system has a modular, expandable architecture and integrates digital signal processing semiconductor technology pioneered by TI on a multimedia processor. The programmable DSP hardware can record and play back voice prompts, recognize and generate signaling tones and perform speaker verification and speech recognition.
 In addition, Bellcore, the research consortium owned by Bell Atlantic and the six other regional telephone companies has been involved in preparing for the voice recognition trial by providing engineering and technical expertise.
 Bell Atlantic Corporation (NYSE: BEL) is based in Philadelphia and is the parent company of New Jersey Bell, Bell of Pennsylvania, Diamond State Telephone (Delaware) and the Chesapeake and Potomac Telephone Companies of Maryland, Virginia, West Virginia and Washington, D.C.
 Bell Atlantic also is the parent of companies that provide wireless communications in the mid-Atlantic region and business system services for customer-based information technology including software, systems integration, hardware and software service support and financial services throughout the United States and internationally. In addition, Bell Atlantic International offers network services and consulting to telephone authorities throughout the world and, in conjunction with Ameritech, owns a majority interest in Telecom Corporation of New Zealand.
 Texas Instruments Incorporated, headquartered in Dallas, is a high technology company with sales and manufacturing operations in more than 30 countries. With more than two decades of speech research and development, TI has advanced speech technology to deliver new voice services over the phone.
 -0- 12/16/91
 /NOTE: UNIX is a registered trademark of AT&T./
 /CONTACT: Patti Reilly of Bell Atlantic, 703-974-5455, or Lauren Baker, of Texas Instruments, 512-250-4379/
 (TXN BEL) CO: Bell Atlantic ST: Virginia IN: TLS SU:


SB-MH -- DC008 -- 2470 12/16/91 11:28 EST
COPYRIGHT 1991 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1991 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Dec 16, 1991
Words:829
Previous Article:HANSON ANNOUNCES WARRANTS PROPOSAL
Next Article:SHANGHAI AIRLINES CHOOSES BOEING FOR FLEET EXPANSION
Topics:


Related Articles
BELL ATLANTIC LAUNCHES MESSAGE BOARD SERVICE
PERSONAL COMMUNICATIONS SERVICE FIRST TO TAKE PLACE IN PITTSBURGH
BELL ATLANTIC FILES ISDN TARIFFS AS AN OPTION TO CENTREX
BELL ATLANTIC INTRODUCES FAMILY OF TELEPHONE EQUIPMENT FOR CONSUMER MARKET
BELL ATLANTIC CUSTOMERS TO TEST TEXAS INSTRUMENTS VOICE RECOGNITION TECHNOLOGY
BELL ATLANTIC SIGNS IMTV AGREEMENTS WITH ITALIAN TELECOM FIRMS
BELL ATLANTIC NYNEX MOBILE DEBUTS UNIQUE VOICE DIALING SERVICE, TALKDIAL
Consumers Voice Anger/Fear Over Bell Atlantic/GTE Merger, According to Pennsylvanians for Local Competition: Bigger, Less Responsive Phone Monopoly...
Bell Atlantic Provides Emergency Phone Services to Flood-Stricken Bound Brook Residents.
Bell Atlantic Network Now All Digital in New Jersey; Digital Switches Provide More Reliable Phone Service.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters