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VOICE MAIL CAN MANAGE TIME, IMPROVE PRODUCTIVITY

 VOICE MAIL CAN MANAGE TIME, IMPROVE PRODUCTIVITY
 CLEVELAND, Aug. 31 /PRNewswire/ -- It's the Murphy's Law of business


-- the person you need to talk with is unavailable when you call.
 You're not alone. Research shows that three of four business calls are not completed on the first try. This is why more owners of small business are using voice mail, which provides interactive communications for when a person is on the phone or away from the office. More importantly, the immediacy of voice mail can save time on service calls and improve customer service.
 A telephone company's switching equipment makes voice mail possible, which means the business owner needs no special equipment other than a touch tone telephone. A personal identification number gives the business owner access to the messages from anywhere with a touch tone telephone and provides security for messages which are saved for any length of time.
 Some voice mail systems allow routing messages to other employees and signaling a person's pager when a message is left.
 Benefits of voice mail include:
 -- Secure delivery of sensitive or private messages;
 -- Operates on a 24-hour basis and is always accessible;
 -- Reduces "telephone tag" with customers or suppliers;
 -- Costs less than an answering service;
 -- Clients spend less time on hold and are not routed to the wrong person or department; and
 -- Lower long distance bills because unnecessary call-backs are reduced.
 Voice mail vendors can be found in the Yellow Pages under "Telephone Answering Services" and "Voice Mail."
 To subscribe to Ohio Bell's free "Small Business Resource" newsletter, call 800-660-3000.
 -0- 8/31/92
 /EDITOR'S NOTE: This is the second installment of a monthly feature series from Ohio Bell, offering business owners and consumer tips on purchasing and using telecommunications equipment and services/
 /CONTACT: Keith Jameson of Ohio Bell, 216-822-4548/ CO: Ohio Bell ST: Ohio IN: TLS SU:


BM -- CL008 -- 5001 08/31/92 13:35 EDT
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No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Publication:PR Newswire
Date:Aug 31, 1992
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