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VISA ANNOUNCES TRANSITION FOR MERCHANT ASSISTANCE CENTER

    SAN FRANCISCO, Calif., Aug. 5, 1993 -- Visa U.S.A. today announced the final transition phase to directly manage its Merchant Bank Services (MBS) Merchant Assistance Center operation as part of a long-term strategic out-sourcing program with POS Systems Inc., of Tempe, Ariz. Visa assumed all management functions and responsibilities on July 6, 1993, with a complete transition scheduled for November 1993.  The management transition is well planned and will not require structural changes to the center; therefore, there will be no disruption or impact on customer service.
    The Merchant Assistance Center provides support services to merchant customers of Visa member financial institutions.  These comprehensive point-of-sale (POS) support services are provided 24 hours a day, every day, and include:  POS equipment installation and training; data capture terminal support and management; terminal downline loading; and after- hours help desk services that supplement members' proprietary help desks.
    Visa's successful five-year contractual relationship with POS Systems has reached the projected phase of maturity.  In keeping with the long-term growth, performance and cost-containment objectives of MBS, Visa U.S.A. has implemented a new automated Merchant Management System at the Tempe facility.  This new system will further integrate all assistance center operations into the VisaNet central system, thus allowing Visa U.S.A. to manage MBS operations with a common system structure.
    POS Systems will continue to provide terminal support services through the transition period, including: terminal lease, inventory management, and repair and replacement.  Additionally, Visa plans to maintain a working relationship with with POS Systems for specific projects and services on an ongoing basis.
    "During the past five years, the Merchant Assistance Center and its associated help desk operations have grown dramatically.  We have been planning for this growth and have now reached the point to begin managing the operation directly," stated Jeffrey C. Connelly, senior vice president, Visa U.S.A.  "POS Systems has proven to be a valued business partner, and they will play a key role in providing services to MBS as we continue to grow," he added.
    Founded in 1982 by CEO and President Ken MacDonald, POS Systems has grown at an 80 percent growth rate, with fiscal year 1993 sales exceeding $12 million.  MacDonald stated that, "The relationship between POS Systems and Visa has been one of mutual respect and has afforded both parties the opportunity to grow their respective business.  We look forward to continued expansion and maintaining our position as the largest independent terminal management company in the industry, by providing low-cost, innovative solutions to the electronic payment systems industry," he said.
    Visa is the largest consumer payment card system in the world with more than 10.5 million acceptance locations and 309 million card issued worldwide, including 152 million in the United States.
    -0-             08/05/93
    CONTACT: Albert Coscia of Visa U.S.A. 415-570-2039, or Barbara Rossi of Rossi Partners, 602-949-7525 CO:  VISA U.S.A.; POS SYSTEMS INC. IN:  FIN ST:  CA,AZ


-- SF008 -- X350 08/05/93
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Publication:PR Newswire
Date:Aug 5, 1993
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