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1-19 out of 19 article(s)
Title Author Type Date Words
The Top CUSTOMER SERVICE Trends & Technologies CONTACT CENTERS GROW USE OF THE CLOUD, AI, AND OTHER TECHNOLOGIES: COVID-inspired remote workforces force contact centers out of their on-premises comfort zones. Britt, Phillip Jul 1, 2020 1696
The accuracy of the FAST stroke assessment in identifying stroke at initial ambulance call into a South African private emergency call centre. Crause, K.; Stassen, W. Disease/Disorder overview Jul 1, 2020 3713
Vonage declares use of Vonage Contact Center by Al Rayan Bank in UK during COVID-19 pandemic. May 6, 2020 261
Use of AI in Customer Service Doubled in 2018: Research finds massive growth in the number of companies using artificial intelligence to assist customers and contact center agents. Klie, Leonard May 1, 2019 751
Modernizing the role of contact center workers through the use of virtual agents. Fox, Dan Sep 1, 2015 1087
Use of a nationwide call center for Ebola response and monitoring during a 3-day house-to-house campaign--Sierra Leone, September 2014. Miller, Leigh Ann; Sukalac, Thomas; Stanger, Emily; Hausman, Leslie; Kilmarx, Peter H.; Mermin, Jona Jan 16, 2015 1309
3 simple rules for effective use of interaction analytics. Jan 1, 2014 827
Take a number. Bernier, Paula May 1, 2012 684
Texas' call centers make it easier to apply for services. Molina, Joanne Apr 1, 2009 1279
Voice search will challenge contact centers. Barkin, Eric Mar 1, 2009 472
But is it natural? Make it clear for callers to know what to say when given an open-ended prompt. Barkin, Eric Mar 1, 2009 2771
Vodafone Spain drives customer satisfaction with speech: survey results make the customer call center the talk of nearly 179 million people. Staton, Stephanie Mar 1, 2007 1111
Operators are standing by: call centers help firms improve customer service. (Neo Tech). Morey, Scott Mar 1, 2003 534
Extending the brand to include the call center. (ABA Resources). Proctor, Rhonda C. Mar 1, 2003 763
Perish the paradox: using analytics to unearth true intelligence in customer interactions. (Call Center/CRM Management Scope). Moriah, Elan Feb 1, 2003 2072
Busy Signals: Insurers are scrutinizing their call centers for potential improvements in cost savings and efficiency. (Technology). Chordas, Lori Statistical Data Included Dec 1, 2001 1815
A Call to Service. Bender, Jim Sep 1, 2001 1292
Calling All Customers. Gdovic, Bob Column May 1, 2001 1862

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