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Universities 'breach law' on students' information.

THREE in four universities are breaching consumer law by failing to provide prospective students with vital information on their websites such as information about tuition fees and the contact hours they will have with staff, according to a report.

An investigation by Which? found three institutions, Canterbury Christ Church University, Glasgow Caledonian University and the University of Hudders-field, were consistently adopting unlawful practice by failing to provide more than 30% of the information required.

The Competition and Markets Authority (CMA) published advice in March setting out how consumer law applies to the higher education sector, including measures to ensure information is available to students so they can compare courses and make an informed choice.

But Which? said nearly two thirds (64%) of institutions failed to provide students with up-todate information on course fees, and four in five (80%) did not state or provide clarity on any extra fees students may have to pay to complete the course.

Overall it found 76% of the 50 universities it looked at are breaching consumer law by failing to provide prospective students with vital information.

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Publication:The Journal (Newcastle, England)
Date:Oct 23, 2015
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