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United passes the acid test.

UNITED Carlton Office Systems is one of the North's leading independent IT companies specialising in full colour and mono digital copier-printers as well as scanning, large format, audio visual and document management and telecoms.

The Team Valley company this year celebrates its 20th anniversary and since 1987 has grown to become a UK top 10 sales and service provider for leading electronics manufacturers Sharp and Toshiba.

During the past five years, the company has enjoyed dramatic growth and now employs more than 65 full-time staff and has a turnover of pounds 8m a year.

In 2005, the firm was 17th in The Journal's North-East Fastest 50 Companies.

The company has an impressive base of more than 4,000 clients and has recently expanded into Yorkshire, opening a branch in York which has created 12 jobs.

In addition, more business within the North-East has helped consolidate United Carlton's position as the region's largest independent supplier of digital copiers.

Its corporate strategy is not to rely on the products provided by one supplier but to offer customers an independent view of the latest equipment available.

As it has the region's largest resource of digital copier engineers and IT personnel, United Carlton is able to deliver the rapid callout times expected by its more than 4,000 clients.

At the head of the company are managing director John Watson and directors Mark Bryce, John Ellis, Warren Colby, Michael Nelson and recently appointed financial director Paul Dawson. Adam Fawcett is regional director of the operation in Yorkshire.

A flat management structure ensures the lines of communication are short - a director is only a phone call away, should any one of the 4,000 clients require personal attention.

Mr Watson said: "We pride ourselves on being a local company, supporting local businesses and employing local members of staff. The company delivers a highly flexible, personalised and efficient service.

"Success to date has been the result of empathy with other local businesses, backed up by the flexibility more commonly associated with a smaller company, but with the support infrastructure and professionalism to resolve any issues that do arise.

"Anyone can talk a good story, but the acid test is what happens when something goes wrong. We swarm all over a problem until that problem is rectified."

In recent years, United Carlton has proved it has what it takes to compete against the biggest of its competitors by winning a contract from the East Riding of Yorkshire Council to supply more than 600 MFD copiers.

Mr Watson said: "We also put immense importance upon servicing existing clients and we have retained many accounts for extended periods, such as the equally prestigious-sized MFD contract at Durham County Council, who have now been with us for over eight years."

The firm's multifunctional copiers do more than just copy. They are able to copy, print, scan and fax, opening up new opportunities for users. For many, the ability to scan documents direct to email is a very useful feature.

With a very low mono page cost per copy including toner, using the MFD as a workgroup printer is far more cost effective than high-maintenance desktop printers.

Colour-capable MFD's also offer feature and cost advantages - high-speed, high-quality colour copies are available at the touch of a button and have a competitive colour cost per copy including toner that is well below that of a typical laser printer.

For further information on products or service, contact: John Watson, Michael Nelson, Mark Bryce, Warren Colby or John Ellis of United Carlton Ltd at their head office in Team Valley, Gateshead, on (0191) 422-2700/487-5541.

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IN VALLEY: Mark Bryce.; COMMUNICATION: Warren Colby.; IN TOUCH: John Watson. Right, Michael Nelson.
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Copyright 2007 Gale, Cengage Learning. All rights reserved.

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Title Annotation:Business
Publication:The Journal (Newcastle, England)
Date:Nov 19, 2007
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