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UniPress Software to Host Second Annual FootPrints User Conference in Las Vegas.

EDISON, N.J. -- Conference Will Provide Week-Long Forum to Learn the Latest in Help Desk and Customer Service Automation, and Exchange Best Practices, Techniques, and Real-World FootPrints Deployments

UniPress Software, Inc., a leading mid-market provider of web-based service desk automation software, today announced that it will host its second annual user conference this fall in Las Vegas. The 2005 FootPrints(R) User Conference offers an interactive forum for FootPrints customers to learn and exchange help desk and customer service best practices, technologies, and real-world deployments of the award-winning FootPrints product line. This week-long event, beginning on September 25, will include numerous support industry analyst and experts, a full conference with three tracks, a hands-on demonstration lab to test-drive the latest FootPrints solutions, and Help Desk Institute (HDI)-Certified best practice training courses.

Attendees of the 2005 FootPrints User Conference will build their knowledge of the FootPrints solutions, learn how to optimize their investment in FootPrints service desk tools, learn about industry best practices, and gain exposure to new FootPrints products and services to help deliver world-class service and support. Most importantly, they will be able to interact directly with other FootPrints customers, peers, and industry experts to exchange ideas and discover new techniques. This experience will help IT, customer support, and help desk managers using FootPrints to maximize the business value of their web-based service desk, addressing their specific business requirements and today's 24/7 climate that requires a multi-channel approach to manage customer interactions and expectations.

"After last year's event, we are greatly anticipating this year's FootPrints User Conference," said Jesse Medina, IT Manager at Capital Title Agency, and attendee of the 2004 event. "The conference provides a great forum for networking and enables FootPrints customers to see new and innovative uses of the product. It is really a great opportunity for all FootPrints customers to come together and share their experiences."

UniPress Software has gathered numerous leading experts in help desk and customer support management to share insights, trends, and best practices with 2005 FootPrints User Conference attendees. The event will feature keynote speakers John Ragsdale, Vice President, Research Director at Forrester Research, and Bob Thompson, Editor-in-Chief and Founder of, as well as Mark Krieger, President of UniPress Software, and Eric Rabinowitz, President of DEMA Education (a leading help desk and support education company in the US). Other principal speakers include Kristin Robertson, President of KR Consulting, Inc., and a call center consultant and trainer specializing in help desks and technical support organizations; Dr. Fred Van Bennekom, Principal of Great Brook Consulting, specializing in examining the use of customer feedback for organizational improvement; Greg Oxton, Executive Director of the Consortium for Service Innovation, specializing in customer opportunities and supporting operational models; John Custy, Founder and Managing Partner for JPC Group, specializing in Support Center performance, optimization, and IT Service Management; and Andre J. Emmell, Certified IT Service Management Trainer, specializing in ITIL(R) training and process implementation.

At this year's event, attendees will benefit from a comprehensive three-day conference schedule - one day longer than the 2004 event. This year's event is offering three tracks, including the "Main Hall Track," focusing

on support management and best practices, and two technical tracks: a "Learner Tech Track" and an "Advanced Tech Track." The conference will include a new, hands-on FootPrints Solutions Lab where individuals can practice what they've learned at the conference. Additionally, a Partner Pavilion will be available throughout the conference to give FootPrints customers direct access to product information and demos for add-on solutions that fully integrate with their FootPrints solution. Opportunities are provided for one-on-one talks with FootPrints technical experts. Throughout the conference, UniPress officials and FootPrints customers will have the opportunity to discuss the latest release of the FootPrints product, scheduled for release later this summer.

Following the three-day user conference portion of the event, two different optional, post-conference training courses are offered from September 29 - October 1. UniPress offers two different three-day best practices courses - the HDI (Help Desk Institute) Help Desk Manager (HDM) Certification course and an ITIL(R) Fundamentals training course.

The HDI Help Desk Manager Certification course, delivered by DEMA Education, is designed to provide help desk managers with the knowledge necessary to successfully master strategic and tactical aspects of support center management and to prepare them for the HDI Certification test.

The ITIL Fundamentals course is an intensive three-day workshop to learn the ITIL processes and how they relate to each other in the IT service environment. On the last day of the ITIL Fundamentals course, participants may take a one-hour exam containing a multiple-choice questionnaire to obtain the international EXIN Foundation certificate in "IT Service Management".

The 2005 FootPrints User Conference will be held from September 25 - 28, with the post-conference being held from September 29 - October 1. For registration details and additional information on the 2005 FootPrints User Conference, please visit,

About FootPrints

The FootPrints line of web-based service desk products and services helps organizations of all sizes, streamline and automate their help desk and customer support operations. FootPrints software's signature 100% web-based and easy-to-use design gives organizations a flexible and fully customizable framework for effective support automation. Supporting industry best practices for IT service management, FootPrints was certified as being ITIL(R) Service and Support compatible through Pink Elephant's Pink Verify(TM) Program in 2004. FootPrints technology is available in four versions, including FootPrints, FootPrints for eService, FootPrints for Exchange, and the FootPrints Hosting Service. The product line also includes numerous integrations for extended business value. For a complete overview of the FootPrints family of products, please visit or call UniPress at 800.222.0550 or 732.287.2100.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, UBS Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 1-800-222-0550, or via the web at

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc.
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Publication:Business Wire
Geographic Code:1USA
Date:May 25, 2005
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