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UniPress Software expands service desk integration capabilities.

UniPress Software, Inc., a provider of Web-based service desk automation software, has announced the immediate availability of FootPrints Dynamic SQL Database Link, an add-on module that dynamically integrates SQL-based data, including contact records, into FootPrints-powered service desks without programming. This new solution is designed to allow organizations to expand the capabilities of their service desk operations and to leverage existing SQL-based databases and applications, set up and operational within minutes. The solution is comprised of the Address Book Link, which provides a connector to dynamically access SQL-based contact records and information, and the Field Mapper, which allows population of Issue or Address Book fields within FootPrints from virtually any SQL-compliant database for service contract, asset or other information for users' issues. Because the FootPrints Dynamic SQL Database Link offers access to the FootPrints service desk, it eliminates the need to manually maintain and synchronize address book and data field information from multiple sources. Having this information within FootPrints can save time, as it eliminates the need to populate the trouble-ticket with information that already exists in other databases and applications.

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Title Annotation:New Products
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Aug 1, 2004
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