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UniPress Software Continues to Grow Customer Base and Expand FootPrints Help Desk Product Line; Strong Demand for Web-Based Software Reinforces the Need for Mid-Market Companies to Automate Their Service and Support Operations.

EDISON, N.J. -- UniPress Software, Inc., a leading provider of help desk and customer problem management software, today announced that it has continued to aggressively grow its customer base throughout the year, and has exceeded revenue targets for its FootPrints(R) product line through the third quarter of 2002. Additionally, the company has strengthened its position within the mid-market help desk niche by expanding its product line, and winning hundreds of significant deals in the financial services, insurance, high-tech, legal, government, education, and healthcare sectors.

FootPrints products are currently implemented at more than 1,000 organizations worldwide, involving several thousand sites across a range of industries. New customers include Schwab Capital Markets, Red Gold, Golden Valley Microwave Food, Hewlett-Packard Financial Services, University of Pennsylvania, the US Bureau of Census - Finance Division, National Board of Medical Examiners, Royal Bank of Canada, and the 116th Air Control Wing at Robins Air Force.

The company attributes its continuous growth to the emerging need for mid- market companies and enterprise organizations to deploy web-based solutions to automate support and service operations, and reduce costs. The FootPrints product line is helping companies around the world address both requirements, enabling them to demonstrate ROI much faster than other solutions, without the high cost and complexity typically associated with implementing help desk systems.

The company's flagship product, FootPrints, offers a fully web-based help desk system to centralize, track, and manage help desk and support activities on a global basis. The software is extremely easy-to-use, enabling help desk personnel and IT managers to streamline workflow, automate business processes, reduce costs and ultimately improve the speed, quality, and responsiveness of technical service and support. FootPrints includes a range of features and functionality to deliver online self-service, knowledge management, task automation, extensive email management, and project collaboration. The software can be installed in a day without programming, database administration, on-site support, external consulting, or training.

"Organizations are increasingly realizing the need to streamline their support operations, and implement technologies that can help automate processes and achieve coordination worldwide," explained Mark Krieger, President of UniPress. "The FootPrints product line provides companies with a single tool that can be deployed quickly and easily, offering a fast return on their investment. This is especially important in today's economic climate where organizations must control their spending and optimize IT systems to accommodate a range of business needs."

Another key driver attributing to the widespread growth and acceptance of FootPrints in the mid-market is its ability to offer a depth of functionality without high maintenance and configuration costs. The software can be easily customized and scaled to manage a range of other activities within an organization, such as customer relationship management (CRM), IT asset management, bug tracking, software change management, and more. In some cases, organizations have expanded their use of FootPrints to automate workflow for many business processes.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based help desk and customer problem management software. The company's FootPrints(R) product line includes FootPrints and FootPrints for Exchange, along with integrated IT asset discovery and tracking, support for Microsoft(R) SMS Asset Management, direct access to contact records in LDAP-based corporate directories, email encryption, change & configuration management, and live eSupport add-on modules. The products have over 150,000 active users at corporate organizations, government offices, and educational institutions worldwide. UniPress has been developing and marketing software for 19 years, serving more than 20,000 customers since its inception in 1983. For more information, contact UniPress at 732-287-2100, or access the company's web site, http://www.unipress.com/.

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CONTACT: Debbie Ingram of UniPress Software, +1-732-287-2100 ext. 938 or dingram@unipress.com; or Kevin McLaughlin of Springboard Public Relations, +1-732-863-1900 ext. 103 or kmclaughlin@SpringboardPR.com, for UniPress Software

Web site: http://www.unipress.com/
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Date:Nov 19, 2002
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