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Under pressure; YOUR LETTERS.

I REALISE that Christmas is a busy time for shop staff but the disparity in standards of service is amazing.

In one afternoon I was treated with curtness bordering on rudeness by staff in G.H. Lee while the girls behind the counter at Marks & Spencer were helpful beyond belief, despite the fact the queue stretched down the shop.

I admit that the city centre was packed with festive shoppers and I know it must be very stressful to be on your feet all day but a bit of common curtesy goes a long way.

Whatever happened to the customer always being right?

Kathleen Wilson, Aigburth
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Title Annotation:Letters
Publication:Liverpool Echo (Liverpool, England)
Date:Dec 4, 2001
Words:106
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