Printer Friendly

U.S. DEPARTMENT OF TRANSPORTATION REPORTS FEWEST AIRLINE COMPLAINTS IN OVER 20 YEARS

U.S. DEPARTMENT OF TRANSPORTATION REPORTS FEWEST AIRLINE COMPLAINTS
 IN OVER 20 YEARS
 WASHINGTON, Jan. 8 /PRNewswire/ -- Consumers filed fewer complaints with the federal government against airlines last November than in any month in the last 20 years, according to the Department of Transportation's monthly Air Travel Consumer Report.
 Consumers lodged 468 complaints with the department in November, a 21 percent decline from October's 566 and 38 percent below the 642 recorded in November 1990. This marks the lowest total since June 1971, when consumers registered 460 complaints with the old Civil Aeronautics Board.
 The percentage of flights arriving on time declined slightly in November, however. The largest carriers posted an 82.7 percent on- time performance, down from October's 83.4 percent and November 1990's 84.6 showing.
 The 11 largest U.S. carriers also continued to post low rates of mishandled baggage, recording 4.52 complaints per 1,000 passengers in November. This is the second-lowest mishandled baggage count since the department began collecting the data in September 1987, bettered only by last September's mark of 4.34. The carriers posted their third-best mark last October with 4.53. By comparison, the airlines had a 5.60 average in November 1990.
 The department reminded consumers who want on-time performance data for specific flights to call their airline ticket offices or their travel agents. Such information is available on the computerized reservation systems used by these agents.
 While providing a summary of flight data in its monthly report, the department also maintains a file covering more than 20,000 flights available for inspection in Room 4201 of the DOT headquarters building at 400 Seventh St., S.W., Washington. For those interested in obtaining all the flight information, computer tapes ($150 per tape reel) and a complete printout ($100 per copy) are available from DOT's Volpe National Transportation Systems Center in Cambridge, Mass.
 -0- 1/8/92
 /CONTACT: Bill Mosley of the U.S. Department of Transportation, 202-366-5571/ CO: U.S. Department of Transportation ST: District of Columbia IN: AIR SU:


MH -- DC011 -- 7772 01/08/92 12:09 EST
COPYRIGHT 1992 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Jan 8, 1992
Words:350
Previous Article:AWT SUBSIDIARY TO INSTALL TWO NEW CHIMNEYS AT ILLINOIS POWER
Next Article:REPAIR PARTS COUNTERFEITING SUIT BROUGHT AGAINST BROWN & SHARPE'S FORMER NEW ENGLAND DISTRIBUTOR
Topics:


Related Articles
COMPLAINTS AGAINST AIRLINES IN 1991 LOWEST IN 21 YEARS, DOT REPORTS
SOUTHWEST AIRLINES TO ORDER 12 BOEING 737s
DOT RELEASES MONTHLY AIR TRAVEL CONSUMER REPORT FOR MAY
Continental Airlines Wins 1996 'Grand Slam' in D.O.T. Industry Rankings
Aloha Airlines receives no complaints in September.
Hawaiian Tops DOT Rankings for Service Performance.
Aloha tops US list of on-time performance.
Hawaiian Ranks #1 in 2006 for On-Time Performance, Baggage Handling.
Aloha Airline tops January on-time performance.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters