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Travellers want more info on delayed, cancelled flights.

Summary: Travellers across the Middle East have revealed that they would like to receive more information about any delays and cancellations regardin...

Staff Report


Travellers across the Middle East have revealed that they would like to receive more information about any delays and cancellations regarding their flights so that they can alert their family and friends in a timely manner, and make new travel plans should the need arise, new research by Cirium has found.

The results of the online survey showed that 80 per cent of Middle East travellers would welcome an app which alerted family, friends, or their company if their flight was delayed or cancelled. In 2018, approximately 3.9 million flights - or 10,700 a day - were delayed by over 30 minutes or canceled globally, affecting over 470 million passenger journeys around the world. Flight delays and cancellations globally cost airlines over $30 billion a year in lost revenue, in addition to costs borne by their passengers. Airlines also had to bear the massive cost of disruption with flight delays and cancellations costing the equivalent of $7 for every departing passenger - slightly less than the net profit per person per departing flight.

Jeremy Bowen, CEO of Cirium, said: "Flight delays and cancellations are an unfortunate aspect of modern air travel and can have a big impact on travellers, whether flying for business or leisure. We recognise that the cost of disruption for airlines is also a significant problem."

The survey results also showed that 40 per cent of travellers in the Middle East, who had experienced a delayed or cancelled flight, did not find it easy to change their travel plans. Around 41 per cent of those polled online only found out about their flight delay or cancellation once they had reached the airport. When asked, 38 per cent said they would prefer to be informed about a delay via a phone call. In addition, 34 per cent of those polled online in the Middle East said they would be most frustrated if their leisure trip was affected and 30 per cent if their flight was for business reasons.

Airline flight delays and cancellations are caused by a wide range of factors such as technical issues with aircraft, bad weather and medical diversions. Around 37 per cent of travellers said that they would be most understanding if a flight was delayed or cancelled because of bad weather, while 27 per cent said they would be understanding if their aircraft experienced a technical issue. However, only 10 per cent would be most sympathetic with delays or cancellations due to problems caused by air traffic control.


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Publication:Khaleej Times (Dubai, United Arab Emirates)
Geographic Code:70MID
Date:Apr 8, 2019
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