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Travel site accolade for Jesmond Dene House.

Byline: Ian Robson Reporter

HOTEL bosses are celebrating after winning an award from the world's biggest travel site - and it's all down to its customers.

Jesmond Dene House hotel and restaurant has won the TripAdvisor Certificate of Excellence for a fifth year in a row.

And that means the eatery is now in the Hall of Fame for consistently good reviews.

"There is no greater seal of approval than being recognised by one's customers," general manager Scott Davidson said.

"With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence."

TripAdvisor said the awards help improve standards because businesses want to win the honour.

President Marc Charron said: "Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat.

"By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition."

The latest technology is used to select who is inducted into the Hall of Fame.

TripAdvisor uses an algorithm that takes into account the quality and quantity of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period as well as the business's tenure and ranking on the "Popularity Index" on the site.

To qualify, a business must maintain an overall TripAdvisor "bubble" rating of at least four out of five, have a minimum number of reviews, and must have been listed on TripAdvisor for at least 12 months.

The 40-bedroom Jesmond Dene House, overlooking the wooded valley of Jesmond Dene and just five minutes' drive from Newcastle city centre, includes an "arts and crafts house" with a warm and relaxed contemporary style.

The hotel opened in September 2005 after an 18-month conversion of the 19th-century, Grade ll-Listed building. It won AA Hotel of the Year 2008-09 and has been awarded the Good Hotel Guide Cesar City Hotel of the Year 2013 and is included in the TripAdvisor Travellers' Choice 2013 Top 25 Hotels in the UK.

The house was designed by John Dobson - the architect responsible for many of Newcastle's iconic streets - and was bought in 1871 by Captain Andrew Noble, a partner in Lord Armstrong's Tyneside-based shipbuilding and armaments business. Noble was a prominent figure in high society, and Rudyard Kipling, Lord Baden-Powell, Admiral Togo, Chinese ministers and Japanese princes have all stayed or dined at Jesmond Dene House.

After Sir Andrew's widow died in 1929, the house was used as a college, Civil Defence base, seminary and, until recently, a residential school. It took 18 months to convert the building to a hotel.

But Jesmond Dene House is not alone in Newcastle in being inducted into the TripAdvisor Hall of Fame - with Hotel du Vin & Bistro, Staybridge Suites, the Newcastle Marriott Hotel Gosforth Park, Pani's Cafe Bar, Hei-Hei, Cafe 21, St. Sushi, The Cherry Tree, Red Mezze, Silk Room Restaurant and Champagne Bar, and Luigikhan's all also making the list.


Jesmond Dene House has been inducted into TripAdvisor's Hall of Fame

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Author:Ian Robson Reporter
Publication:The Journal (Newcastle, England)
Date:May 27, 2015
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