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Travel Technology News - North America.

New York (AirGuide - Travel Technology News North America) Oct 11, 2010

Social media raises concerns, opportunities for companies. Consumers used to complain to their friends when they were unhappy with the customer service they received, writes Tim Weber of the BBC. Consumers still grumble to their friends, but they do it via social-media websites, which have a tendency to snowball into a major public relations problem for the company involved. While social-media sites are creating headaches for many companies, others are turning them around into opportunities. Oct 4, 2010 has released the fourth installment of its Rising Stars series. This report takes a look at travel to South America, a continent with enchanting geography, cuisine and culture where one can explore the rugged landscape of Patagonia, drink epic wines in Chile, and dance the night away in Buenos Aires. After compiling search data from the first six months of 2009 and 2010,, the online leader in finding and publishing travel deals, has published its 2010 South America's Rising Stars Report. The list ranks the 50 most frequently searched destinations in South America at according to their change in popularity over 2009. After compiling search data from the first six months of 2009 and 2010,, the online leader in finding and publishing travel deals, has published its 2010 South America's Rising Stars Report. The list ranks the 50 most frequently searched destinations in South America at according to their change in popularity over 2009. Oct 6, 2010

Escapia Escapia, Inc., which produces vacation rental software, and Second Porch, the social vacation rental marketplace, are partnering so that EscapiaOs ClearStay booking engine and Second PorchOs Facebook integration can leverage social networking for vacation rentals. Vacation rental managers using EscapiaOs web-based rental management software can connect with Second Porch to distribute their properties on Facebook. "Word of mouth marketing" is consistently measured as the most influential marketing possible and Second Porch has developed a platform that lets property managers attract the friends, and friends of friends, of satisfied past guests. The average Facebook social circle averages 16,900 people, so this partnership between Escapia and Second Porch offers old-fashioned word of mouth marketing on an enormous digital scale. For more information, visit or Oct 6, 2010

FedEx FedEx Office, an operating company of FedEx Corp., today announced the introduction of free, unlimited Wi-Fi access at most of its U.S. locations. As of today, customers will find the free Wi-Fi service provided through AT&T at more than 1,000 FedEx Office Print & Ship Center locations throughout the U.S. The remaining rollout of the companyOs free Wi-Fi service is scheduled to be completed by the end of the month. Provided courtesy of FedEx Office, this new offering will help busy professionals connect to the Internet from a location that is conducive to working on the go and offers convenient access to business support services. Free Wi-Fi access is a significant resource for mobile professionals and small businesses, many of which already rely on FedEx Office for printing and shipping services each day. In fact, according to a March 2010 survey conducted by AT&T, nearly eight in ten small businesses (79 percent) report using Wi-Fi connectivity to conduct business-related activities. Another 68 percent say they use Wi-Fi-enabled hotspots more now to access data than they did two years ago. Oct 6, 2010

Google, Third of Americans use Google Street View to research vacations. A poll by found that about 34 percent of Americans and almost 10 percent of Britons research their vacation destinations using Google Street View. The coupon code and discount sites asked thousands of Americans and Britons how they decide on their destinations. "Google Street View can most definitely be a good way to pick a holiday destination, although I don't think anyone should ever base their decision purely on what they have seen on the site," said Mark Pearson, chairman of Oct 6, 2010

itravel2000 Consumers are in a much sunnier mood, or at least they are much more in the mood for winter sunshine this autumn with itravel2000 seeing consumersO interest for winter all-inclusive vacations improving.

Indications show that consumers want to book early to secure high demand destinations and take advantage of special offers. itravel2000Os Price Drop Protection gives travellers the confidence to book now. Price Drop Protection is offered on itravel2000.comOs pre-packaged vacations and select pre-packaged cruises. With Mexico back to its traditional #1 position following last yearOs H1N1 scare, other top destinations are aggressively pricing vacations to hold onto the gains they enjoyed last year. Aggressive pricing in one destination forces prices down in the destinations that are competing for winter vacationers like the Dominican Republic and even more premium destinations like Jamaica. If the price of your vacation drops, let us know at 31 days before your departure and weOll send you a cheque for the amount of the price drop up to USD300 per adult less a USD25 transaction fee.

To learn more and for full terms and conditions, visit: Oct 5, 2010

Las Vegas Smartphones will lead the way around Las Vegas. Visitors to Las Vegas soon won't need their wallets, experts say, as their smartphones will become the be-all and end-all to navigating Sin City. "That's your wallet. That could be your room key," said John Bollen, vice president of IT strategy at MGM Resorts International. Experts say most consumers will own smartphones within a few years. "I think we're at the tipping point," says Neal Narayani of Harrah's Entertainment. "Over the next 12 to 18 months, as the devices now in people's pockets begin to get replaced ... we're going to start seeing these smartphones becoming ubiquitous over our customer base." Oct 6, 2010

Napa Valley The Napa Valley Destination Council has launched the Visit Napa Valley iPhone application, designed as a mobile guide to help travelers plan and their Napa Valley vacations. The app features a visitor guide, a searchable winery guide, interactive GPS-enabled maps, an events calendar, weather reports, information on special events and wine tastings, access to exclusive offers, and a favorites section. The app is free and can be downloaded from AppleOs iTunes Store or by visiting For more information, call 707-226-5813. Oct 5, 2010

Verizon Verizon Wireless is under scrutiny from the FCC over billing. An investigation by the Federal Communications Commission comes as Verizon Wireless announced it will issue refunds to about 15 million customers as a result of overbilling for data services. Oct 4, 2010

Wyndham Hotels Women on Their Way by Wyndham Worldwide, the hospitality industry's longest-running branded program dedicated entirely to female travelers, is looking to send ten globetrotters on vacations for "free" (aka using Wyndham Rewards loyalty points) in exchange for travel blogs and columns that will be posted on the female-friendly web site. Now open for entries, The Local Nation Contest encourages all travelers to submit an essay of 350 words or less, plus a photo or video on why they should be selected to win vacations from Women on Their Way. All entries will be posted on with a social media component that enables participants to 'share their submission' through Facebook, Twitter and e-mail. A voting period will begin on January 4, 2011, allowing the public to award a 'thumbs up' vote to their favorite submission. The top ten entries, as decided by a combination of Women on Their Way Judges' scores and the results of online voting, will then be named to the Sounding Board. All winners will be announced by February 14, 2011 and posted on the Women on Their Way website and Facebook page. The ten Sounding Board members will receive 200,000 Wyndham Rewards points to be used to take a minimum of two vacations, a Flip SlideHD video camera to capture memorable moments, a McKenna Travel Folio by Pottery Barn, the opportunity to be a featured blogger on the Local Nation Sounding Board, and two American Express Gift Cards with a card value of USD400USD each, to be used for food and fun on their vacations. Each of the ten prize packages is valued at a total of USD1,912 USD. Oct 4, 2010

ZZ AirGuide 101011

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Publication:Airguide Online
Date:Oct 11, 2010
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