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Training key to hotel's warm Welsh welcome.

STAFF at Deganwy's Quay Hotel have become the first in Wales to successfully complete the new Croeso Cynnes Cymreig training programme.

The programme is a joint venture between Visit Wales, the Welsh Language Board, DCELLS and the Tourism Training Forum for Wales and has been designed to help businesses offer visitors a unique Welsh welcome.

The Quay Hotel is the first business to complete all three components of the programme, allowing it to display the Croeso Cynnes Cymreig mark.

The programme's three elements include a course based on Customer Service and a further two self assessment modules.

One module concentrates on knowledge and communication of local history, food, landscape, culture and language to develop and strengthen the business and locality's sense of place.

The third module relates to the use of the Welsh language in the business.

Neil Beech, the hotel's general manager, said: "Each element of the training has brought a deeper understanding of our product to every member of my team, assuring the unique 'Welsh' welcome awaits all our visitors and guests at the Quay Hotel & Spa."

Katie-Jane Pinker, reception manager at the Quay Hotel, said the programme had been helpful: "As someone not having grown up in Wales, I found the Welsh Welcome most useful in learning how to further embrace all things Welsh."

Heritage minister Alun Ffred Jones, visiting the hotel to congratulate the staff, said: "This new training programme gives those working in our tourism industry the confidence, skills and knowledge to share Wales's language, history and culture with our visitors."


General manager of the Quay Hotel Neil Beech (left) with Heritage Minister Alun Ffred Jones and staff
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Publication:Daily Post (Liverpool, England)
Date:Sep 18, 2009
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