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Training aids trio move up a gear.

Byline: By Steven Oliver

A renowned car dealer group is on the road to success after three of its employees took advantage of an innovative employer training scheme.

Springfield Motor Group, which has Honda, Peugeot, Citroen and Suzuki franchises in Newcastle, Sunderland, Durham City and Gateshead, is building for tomorrow by sharpening workers' skills, thanks to financial assistance from the Learning and Skills Council and Business Link Tyne Wear with the highly successful eQ8 employer training.

Three employees, Sean Coulson, Dave Cockburn and Trevor Chapman, completed an NVQ Level 2 in Customer Service.

They learned new ideas which have helped them develop in their roles as service advisors, with Sean gaining promotion from service advisor to senior advisor.

Focussing on customer relations training covered telephone techniques and basic conversational style, essential in a customer service role.

HR and training manager at Springfield, Terry Morien, said: "Here at Springfield we feel that it is important for staff to reach their potential through training.

"As a result of the eQ8 programme staff motivation has increased and those who took part on the course have become more confident within their roles. Staff development is important, because ultimately our employees are the people which make this company so successful."

Funded by the Learning and Skills Council and delivered by Business Link Tyne Wear, eQ8 is one of 12 employer training pilot schemes set up to tackle skills shortages in the workplace by providing flexible subsidised training for employers.

Since September 2002 there has been a remarkable take up among Tyne Wear's firms with more than 550 employers and 3,100 employees engaged in accredited training.
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Title Annotation:Business
Publication:Evening Chronicle (Newcastle, England)
Date:Feb 12, 2004
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