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Tote implements service management solution from Datawatch.

TELECOMWORLDWIRE-29 March 2002-Tote implements service management solution from Datawatch (C)1994-2002 M2 COMMUNICATIONS LTD http://www.m2.com

Information delivery and IT service management solutions provider Datawatch has supplied its QSM service management solution to the UK racecourse betting organisation, Tote.

QSM will support Tote's IT operations during the rollout of a new EPOS system across 350 shops. The software replaces a spreadsheet system and will enable Tote's seven-strong IT helpdesk team to share files and information, better manage external support contractors and distinguish between genuine technical faults and user training needs.

A Tote spokesman said that calls into the IT helpdesk team were expected to decrease by at least two thirds as a result of the implementation.

Financial terms of the deal were not disclosed.

((Comments on this story may be sent to tww.feedback@m2.com))

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Title Annotation:horse race betting group contracts with IT solution provider
Comment:Tote implements service management solution from Datawatch.(horse race betting group contracts with IT solution provider)
Publication:Telecomworldwire
Article Type:Brief Article
Geographic Code:4EUUK
Date:Mar 29, 2002
Words:138
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