TotalNet[R] Call Routing. (IEX Corp.).
TotalView [R] Workforce Management
TotalView [R] Workforce Management provides a comprehensive set of tools for traditional, skills-based and multimedia contact center management. The TotalView system has the advanced scheduling and forecasting tools needed to cope with today's complex multimedia contact environment. Balancing the needs of the business with the concerns of employees, the TotalView solution takes into account agents' skills and availability, along with individual preferences, creating schedules designed to meet everyone's needs. Features include agent forecasting and scheduling, real-time and historical adherence, intra-day management, vacation and holiday planning, enterprise reporting and Web-based schedule delivery.
FOR MORE INFORMATION To request a CD-ROM demonstration of the TotalView Workforce Management and TotalNet Call Routing systems, please send an email request to firstname.lastname@example.org.
RELATED ARTICLE: MISSION STATEMENT
IEX solutions focus on improving the use of human resources in the center, enabling consistent delivery of superior service, dramatically lowering staffing and operating costs, and enhancing employee job satisfaction. Thousands of sites worldwide, half a million agents in total, prove the results of IEX solutions across a full range of contact center environments and industries.
* Debbie May - VICE PRESIDENT AND GENERAL MANAGER
* Jim Della Chiesa - SALES DIRECTOR
* Brian Spraetz - MARKETING DIRECTOR
* Art Olender - INTERNATIONAL DIRECTOR
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|Publication:||Customer Interaction Solutions|
|Date:||Aug 1, 2002|
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