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The relationship between total quality management with creativity and productivity employee at head quarter of Youth and Sport Fars province. Zamzam, Elmira; Mohammadzadeh, Younes; Rezaian, Firouz Report May 1, 2014 2208
QCs' effectiveness factors in public & private enterprises in India. Dasgupta, Ranjan Apr 1, 2014 6157
EFQM excellence model as the TQM model of the construction industry of southeastern europe. Vukomanovic, Mladen; Radujkovic, Mladen; Nahod, Maja Marija Report Feb 1, 2014 9106
Senior managers and SMES' propensity to quality improvement programs--a comparative analysis. Mendes, Luis Antonio Fonseca Oct 1, 2013 7526
The implementation of total quality management in the military. A step forward for defense resources management. Radulescu, Fanel Oct 1, 2013 3388
Total quality management practices, quality culture and contractors' competitiveness. Alotaibi, Faihan; Islam, Rabiul Report Sep 1, 2013 5324
Lean provides the tools we need to better serve our customers. Morrill, Christopher P. Viewpoint essay Jun 1, 2013 429
Lean: achieving critical mass. Kavanagh, Shayne; Cole, Jeff Cover story Jun 1, 2013 4928
Cash on the barrel with Lean. Teeuwen, Bert Jun 1, 2013 2660
Lean processes without compromising controls. Raschke, Robyn L.; Lee, Michael T.; Mann, Arti Jun 1, 2013 1914
This too shall pass. Miller, Ken; Bott, Bill Viewpoint essay Jun 1, 2013 783
The quality of domestic legal institutions and export performance: theory and evidence from China. Li, Jing; Vertinsky, Ilan; Zhang, Hua May 1, 2013 14687
Echo Therapeutics announces grant of ISO 13485 certification. Brief article Mar 18, 2013 111
You asked ... please explain to me TQM and its relationship with JIT and lean management. Brief article Mar 1, 2013 174
Kudos. Brief article Jan 21, 2013 276
Switzerland : ISO 10018 focuses on importance of people in quality management. Oct 12, 2012 346
The legal concept of corporate responsibility. David, Bogdan Report Jul 1, 2012 2087
Benchmarking human resource management (HRM) practices in the Sudan against total quality management (TQM) models. Jack, Ahmed Hassan El; Fadlalla, Saif Eldin; Idris, Abdalla Abdelrahim Report Jun 1, 2012 5317
Validation of Quality Rating and Improvement Systems for Early Care and Education and School-Age Care. Research-to-Policy, Research-to-Practice Brief. OPRE 2012-29. Zellman, Gail L.; Fiene, Richard Report Apr 1, 2012 380
Quality management in Polish health care institutions. Weiss, Elzbieta; Wojcik, Grazyna Paulina Dec 22, 2011 3882
Quality management in Kentucky 2009. Reid, Maurice; Brown, Steve; Case, Mark; Tabibzadeh, Kambiz; Elbert, Norb Sep 1, 2011 5277
Cultural influences on TQM implementation and financial performance in Tunisian firms. Wali, Senda; Boujelbene, Younes Report Jul 1, 2011 8591
Throughput metrics meet six sigma. Aghili, Shaun Mar 22, 2011 3379
Identifying price discrimination when product menus are endogenous. Cohen, Andrew Jan 1, 2011 9950
Benchmarking--methods of raising company efficiency by learning from the best-in-class. Jetmarova, Barbora Report Jan 1, 2011 6849
Continual Improvement Symposium to be launched tomorrow. Conference notes Nov 10, 2010 445
Six sigma. Plaut, David Jun 1, 2010 1233
Readiness degree of physical education colleges to meet the expected needs of 21st century in light of total quality management through ISO standards. Deiry, Ali Report Jun 1, 2010 4792
DED to honour the winners of excellence awards on April 7. Apr 7, 2010 616
Using quality management procedures in education: managing the learner-centered educational environment/Kokybes valdymo proceduros taikymas mokymui: i mokini orientuotos mokymo aplinkos valdymas. Stukalina, Yulia Report Mar 1, 2010 7597
CMI advantage: quality initiative improves services in overseas posts. Stein, Eric Dec 1, 2009 868
Dubai Quality Group and Dubai Municipality hold seminar on "Innovation and generating ideas". Oct 13, 2009 437
Chapter 1: concepts and principles of quality management. Wick, Gail Sep 1, 2009 3164
Overcoming resistance to change via managerial role-play simulation. Zgodavova, K. Report Jan 1, 2009 3378
Design and improvement of production processes. Micieta, B.; Stollmann, V. Report Jan 1, 2009 1923
Role of total quality management in public administration. Diaconu, Adrian Report Jan 1, 2009 1732
Arctic freezer plant. Pesch, Michael J.; Ahmad, Sohel; Nebosis, Timothy Case study Nov 1, 2008 3445
Program structure and counselor-client contact in outpatient substance abuse treatment. Knight, Danica K.; Broome, Kirk M.; Simpson, D. Dwayne; Flynn, Patrick M. Report Apr 1, 2008 6643
Structure-infrastructure alignment: the relationship between TQM orientation and the adoption of supplier-facing electronic commerce among manufacturers. Huang, Xiaowen; Gattiker, Thomas F.; Schroeder, Roger G. Jan 1, 2008 9295
The revolution of six-sigma: an analysis of its theory and application. Drake, Dominique; Sutterfield, J.S.; Ngassam, Christopher Report Jan 1, 2008 6242
Job Seekers Ask: Who's the Boss? When seeking employment, they're much more attracted to the quality of a company's management than to potential perks. Ott, Bryant; Blacksmith, Nikki; Royal, Ken Dec 13, 2007 1194
Quality is no accident. Editorial Aug 1, 2007 653
Quality strategies for facility operations and maintenance. McElroy, Martin Jul 1, 2007 2252
The correctional tetrahedron: an effective correctional management model. Bornus, David S. Jun 1, 2007 1856
Quality by design in solid dosage processes: how will QbD impact manufacturing? Spurgeon, Tom Mar 1, 2007 2018
The lazy person's guide to silver bullets (and how to avoid shooting them into your organization's foot). Long, Dale J. Jan 1, 2007 2327
Edwards Deming, Mary P. Follett and Frederick W. Taylor: reconciliation of differences in organizational and strategic leadership. Phelps, Lonnie D.; Parayitam, Satyanarayana; Olson, Bradley J. Jan 1, 2007 5088
The Fundamental Concepts of Excellence. Vukovic, Aleksandar; Ikonic, Milan; Pavletic, Dusko Report Jan 1, 2007 1684
Managerial accounting and continuous improvement initiatives: a retrospective and framework. Albright, Tom; Lam, Marco Jun 22, 2006 7215
Applying flowcharts to improve service in the public sector: a quality action team in Columbus, Georgia, used an innovative technique to tackle a human resources problem, demonstrably improving service quality. McNary, Lisa D. Jun 22, 2006 1323
Total Quality: mapping a TQM strategy. Jun 1, 2006 1202
TQM: getting total quality to work. Jun 1, 2006 1450
Rodney Strong winery: the great cork debate. Atkin, Tom; Dove, Duane Case study Mar 1, 2006 5182
Guarding the auditing guards: new technology and a total quality approach can reengineer the PCAOB inspection function. Alles, Michael; Kogan, Alexander; Vasarhelyi, Miklos; Warren, J. Donald, Jr. Feb 1, 2006 2935
Six sigma quality: experiential learning. Box, Thomas M. Jan 1, 2006 2430
The effect of TQM factors on financial and strategic performance: an empirical test using manufacturing firms. Barker, Katherine J.; Emery, Charles R. Jan 1, 2006 8909
Total quality mapping a TQM strategy. Oct 1, 2005 1326
Total quality mapping a TQM strategy. Oct 1, 2005 1326
Total quality: getting TQM to work. Oct 1, 2005 1368
Notes on TQM (Total Quality Management) and Education. Daniel, Carter A. Abstract Aug 1, 2005 126
Quality management--a primer: Part I. Turk, Wayne May 1, 2005 2361
Six Sigma awareness--let's rejuvenate. Lee, Roger Feb 1, 2005 1407
The structural linkages between TQM, product quality performance, and business performance: preliminary empirical study in electronics companies. Agus, Arawati Jan 1, 2005 5163
Total quality management implementation: the "Core" strategy. Ryan, Chuck; Moss, Steven E. Jan 1, 2005 5168
Using the Malcolm Baldrige National Quality Awards Program criteria to determine business practices that differentiate successful and unsuccessful bands. Pearson, Michael M.; Fisher, Caroline M.; Goolsby, Jerry R.; Onken, Marina H. Report Jan 1, 2005 4124
CMA Quebec Order wins Grands Prix quebecois de la qualite 2004 top award. Dec 1, 2004 352
Employee involvement: applications for summer camp. Powell, Gwynn M. Sep 1, 2004 3469
World class maintenance. Marcus, Dan Aug 1, 2004 834
Seven steps to successfully implementing change. Isenberg, Steven F. Jun 1, 2004 397
Blendex. Brief Article Jun 1, 2004 159
A pragmatic approach to quality improvement. Richey, R. Glenn; Bachrach, Daniel G. Cover Story May 1, 2004 5373
Quality in higher education: the student's role. Jourdan, Louis F., Jr.; Haberland, Chris; Deis, Michael H. May 1, 2004 4633
Leadership is more than giving orders. Willging, Paul R. Apr 1, 2004 1277
Total Quality Management Practices and Their Effects on Organizational Performance. Hung, Richard Yu-Yuan; Lien, Bella Ya-Hui Abstract Mar 1, 2004 145
Enumeration of the organizational culture prescribed by the Deming theory of management. Polito, Tony; Kros, John; Berry, Rik Jan 1, 2004 5801
Using the Kano Model of customer satisfaction to define and communicate supervisor expectations. Emery, Charles R.; Tolbert, Samuel H. Report Jan 1, 2004 4424
TQM workforce factors and employee involvement: the pivotal role of teamwork. Daily, Bonnie F.; Bishop, James W. Dec 22, 2003 7402
Strategic planning environment, process, and performance in public agencies: a comparative study of departments in Milwaukee. Hendrick, Rebecca Oct 1, 2003 13645
Ask the expert. Lamack, Joe Brief Article Aug 1, 2003 165
Which industries are the best employers for women? An application of a new equal employment opportunity index. Graham, Mary E.; Hotchkiss, Julie Jul 14, 2003 7113
How do we know a "continuous planning" academic program when we see one? Briggs, Charlotte L.; Stark, Joan S.; Rowland-Poplawski, Jean Jul 1, 2003 9707
Capability traps and self-confirming attribution errors in the dynamics of process improvement. Repenning, Nelson P.; Sterman, John D. Jun 1, 2002 14558
New management techniques: An international comparison. (Government Accounting). Kidwell, Linda A.; Ho, Shih-Jen Kathy; Blake, John; Wraith, Philip; Roubi, Raafat; Richardson, A. Wi Statistical Data Included Feb 1, 2002 2400
Genre systems: Structuring interaction through communicative norms. Yates, JoAnne; Orlikowski, Wanda Jan 1, 2002 10084
Zero Breakdown Strategies: The Key to TPM. Lowell, Richard Brief Article Jul 1, 2001 581
Challenges to institutionalizing sustainable total quality management programs in healthcare systems of post-Soviet countries. Cholewka, Patricia A. Abstract Jul 1, 2001 6355
Bus Passes, Budgets, and Turnover - Lessons in Quality Improvement. Lalley, Richard A. Jun 1, 2001 1918
Aligning Reward Practices in Support of Total Quality Management. Allen, Richard S.; Kilmann, Ralph H. Statistical Data Included May 1, 2001 5754
Applying TQM TO SCM. Trent, Robert J. May 1, 2001 5566
What Skills Do Physician Leaders Need Now and in the Future? Williams, Stephen J. May 1, 2001 983
Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I. Kaplan, Robert S.; Norton, David P. Mar 1, 2001 5954
Understanding high-performance work systems: the joint contribution of economics and human resource management [#]. Tomer, John F. Jan 1, 2001 5066
Chapter 27 Total quality management. Ingels, Jack E. Jan 1, 2001 3025
Chapter Thirteen Total quality management. Jan 1, 2001 1339
Organizational Development and Its Implications for Adult Basic Education Programs. Hohn, Marcia Drew Report Jan 1, 2001 402
Baldrige winner Sunny Fresh cultivates quality philosophy. Brief Article Dec 1, 2000 491
Quality Management Practices in Pakistani Organizations. Moosa, Kamran Statistical Data Included Nov 1, 2000 4074
MSc in Food Technology. Brief Article Sep 1, 2000 133
Can Continuous Quality Improvement Be Assessed Using Randomized Trials? Samsa, Greg; Matchar, David Aug 1, 2000 5513
Continuous Quality Improvement and Controlled Trials Are Not Mutually Exclusive. Goldberg, Harold I. Aug 1, 2000 1713
TQM in Non-Manufacturing SMEs: Evidence from the UK Farming Sector. Brief Article Jul 1, 2000 873
TQM in Non-manufacturing SMEs: Evidence from the UK Farming Sector. Walley, Keith Statistical Data Included Jul 1, 2000 7715
Communicating Change: Four Cases of Quality Programs. Lewis, Laurie K. Apr 1, 2000 11190
Implementing TQM in higher education institutions: a strategic management approach. Soni, Ramesh G.; Chaubey, Manmohan D.; Ryan, John C. Report Jan 1, 2000 4425
Chapter 1 The basics of wow! The guest knows best. Jan 1, 2000 12356
Chapter 10 Delivering the service. Jan 1, 2000 12374
Chapter 12 Fixing service problems. Jan 1, 2000 15803
Chapter 14 Service excellence: leading the way to wow! Jan 1, 2000 11783
Glossary. Glossary Jan 1, 2000 3077
The Influence Of Organizational Structure On The Effectiveness Of TQM Programs. Tata, Jasmine; Prasad, Sameer; Thorn, Ron Statistical Data Included Dec 22, 1999 5086
Hot off the Presses. Brief Article Dec 1, 1999 296
Paving the road to hell: why change programs ultimately fail. (Positively Influencing Physicians). Rivera, David A. Nov 1, 1999 3725
Work organization, technology, and performance in customer service and sales. Batt, Rosemary Jul 1, 1999 12270
Facilities management in Japan. Hidaka, Shoji Jun 1, 1999 777
'Are There No Limits to Authority?': TQM and Organizational Power. Knights, David; McCabe, Darren Mar 22, 1999 13329
Applying TQM principles to the finance department: the city of Auburn experience. Jackson, Andrea Feb 1, 1999 3076
The rhetoric and reality of total quality management. Zbaracki, Mark J. Sep 1, 1998 16555
Pharmaceutical industry: total quality control management. Haseeb, Kunwar Abdul Industry Overview Aug 1, 1998 1247
Schools of thought in and against total quality. Giroux, Helene; Landry, Sylvain Jun 22, 1998 8439
The determinants of employee responses to total quality management: six case studies. Edwards, Paul; Collinson, Margaret; Rees, Chris Jun 22, 1998 10594
Resource dependence and institutional elements in nursing home TQM adoption. Zinn, Jacqueline S.; Weech, Robert J.; Brannon, Diane Jun 1, 1998 4121
Financial theory and practice in the application of TQM: the case of IBM Rochester. Ferris, Stephen F.; Quint, Randy; Sant, Rajiv Mar 22, 1998 5808
The definition and perception of quality in ISO-9000 firms. Russell, Gregory R.; Miles, Morgan P. Mar 22, 1998 2915
Partial quality management? Eppard, James Feb 1, 1998 3221
Critical implementation issues in total quality management. Shin, Dooyoung; Kalinowski, Jon G.; El-Enein, Gaber Abou Jan 1, 1998 3052
How to save time, money, and a precious resource via CQI. Austin, Thomas; Jarvis, Corrine Jan 1, 1998 1633
The laboratory's role in outcome assessment. Bissell, Michael G.; Jones, Harvey Jan 1, 1998 2748
Confronting the paradoxes in a total quality environment. Thompson, Kenneth R. Jan 1, 1998 7129
Venturing down the TQM path for SME's. Wiele, Ton van der; Brown, Alan Jan 1, 1998 9047
The rhetoric and bureaucracy of quality management. Dawson, Patrick Jan 1, 1998 7184
Implementing quality in a small firm. Boon, Stephen; Ram, Monder Jan 1, 1998 9664
Service quality and human resource management. Redman, Tom; Mathews, Brian P. Jan 1, 1998 9023
TQM and BPR -- can you spot the difference? Valentine, Rob; Knights, David Jan 1, 1998 3687
Bouquets, brickbats and blinkers: total quality management and employee involvement in practice. Wilkinson, Adrian; Godfrey, Graham; Marchington, Mick Dec 22, 1997 9034
Total quality management: a selective commentary on its human dimensions, with special reference to its downside. Connor, Patrick E. Nov 1, 1997 7948
Living through empowerment. Okun, Martin J.; Hocking, William T. Nov 1, 1997 1490
Deming and the quality of software development. Yilmaz, M. R.; Chatterjee, Sangit Nov 1, 1997 5086
Promoting clinical involvement in the hospital quality improvement efforts: the effects of top management, board, and physician leadership. Weiner, Bryan J.; Shortell, Stephen M.; Alexander, Jeffrey Oct 1, 1997 6278
TQM, BPR, JIT, BSCs and TLAs: managerial waves or drownings? Grint, Keith Sep 1, 1997 6001
Revitalizing TQM efforts: a self-reflective diagnosis based on the theory of constraints. Simatupang, T.M.; Hurley, S.F.; Evans, A.N. Sep 1, 1997 4666
An international study of quality improvement approach and firm performance. Adam, Everett E., Jr.; Corbett, Lawrence M.; Flores, Benito E.; Harrison, Norma J.; Lee, T.S.; Rho, Sep 1, 1997 13679
Implications of business process management for operations management. Armistead, Colin; Machin, Simon Sep 1, 1997 736
TQM success efforts: use more quantitative or qualitative tools? Scheuermann, Larry; Zhu, Zhiwei; Scheuermann, Sandra B. Jul 1, 1997 3726
A model for institutionalizing TQM in a state government agency. Loomba, Arvinder P.S.; Spencer, Michael S. Jul 1, 1997 4717
Comparing quality management practices in the Australian service and manufacturing industries. Beaumont, Nicholas B.; Sohal, Amrik S.; Terziovski, Mile Jul 1, 1997 6360
A systematic approach to improving quality: a framework and a field study. Czuchry, Andrew J.; Hyder, Carroll; Yasin, Mahmoud; Mixon, David Jul 1, 1997 5959
The impact of TQM on highway maintenance: benefit/cost implications. Poister, Theodore H.; Harris, Richard H. Jul 1, 1997 6710
Integrated approaches: quality and risk management. Hinrichs, Brian R.; Crepas, Kenneth J. Jul 1, 1997 1752
Cultural implications of implementing TQM in Poland. Roney, Jennifer Jun 22, 1997 7454
Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption. Westphal, James D.; Gulati, Ranjay; Shortell, Stephen M. Jun 1, 1997 12696
Supervisors' role in TQM and non-TQM firms. Golhar, Damodar Y.; Deshpande, Satish P.; Ahire, Sanjay L. Jun 1, 1997 5538
The management and control of quality in a process industry. Chaudhry, Sohail S.; Tamimi, Nabil A.; Betton, John Jun 1, 1997 2552
Quality culture and the management of organization change. Abraham, Morris; Fisher, Tom; Crawford, John Jun 1, 1997 7432
Viewpoint: total quality management or totalled quality management? Motwani, Jaideep Jun 1, 1997 1093
Senior executives and the ISO 9000-TQM transition: a framework and some empirical data. Taylor, W. Andrew; Meegan, Sarah T. Jun 1, 1997 6766
Internet review. Starkey, Michael Jun 1, 1997 788
Quantum improvements in software system quality. Arthur, Lowell Jay Cover Story Jun 1, 1997 3424
Control: a contested concept in TQM research. Godfrey, Graham; Dale, Barrie; Marchington, Mick; Wilkinson, Adrian May 1, 1997 7653
A comparative study of quality practices: USA, China and India. Raghunathan, T.S.; Rao, S. Subba; Solis, Luis S. May 1, 1997 5568
TQM and BPR: symbiosis and a new approach for integration. Lee, Sang M.; Asllani, Arben May 1, 1997 4511
Identifying potential barriers to total quality management using principal component analysis and correspondence analysis. Ngai, E.W.T.; Cheng, T.C.E. Apr 1, 1997 5882
Total quality management in the US Air Force: a study of application and attitudes. Moser, Steven B.; Bailey, Timi L. Apr 1, 1997 3258
TQM in higher education - a review. Owlia, Mohammad S.; Aspinwall, Elaine M. Apr 1, 1997 6458
A stage-wise application of total quality management through the product life cycle. Parzinger, Monica; Ramarapu, Narender; Timmerman, E. Mar 1, 1997 3566
The adoption and modelling of the strategic productivity management approach in manufacturing systems. Murugesh, R.; Devadasan, E.R.; Aravindan, P.; Natarajan, R. Mar 1, 1997 5037
Quality management: a must for laboratories too. Nadkarni, R.A. Mar 1, 1997 3142
Quality management in local government: four case studies. Clark, Antony; Appleby, Alex Feb 1, 1997 5944
European TQM directory of research and training, 1996. Dale, Barrie Editorial Jan 1, 1997 523
The human side of total quality management in Taiwan: leadership and human resource management. Wen-Hsien, Chen Jan 1, 1997 6987
The utilization of influence tactics for the implementation of quality improvement policies. Lam, Simon Sing Kwong Jan 1, 1997 2120
A framework for enhancing the quality and effectiveness of computer animation projects. Czuchry, Andrew J.; Yasin, Mahmoud M. Jan 1, 1997 3351
Total quality management in an R&D environment. Kiella, Michael L.; Golhar, Damodar Y. Jan 1, 1997 6762
Quality costing: the application of the process model within a manufacturing environment. Goulden, Clive; Rawlins, Louise Jan 1, 1997 3534
Forecasting in US firms: a role for TQM? Rice, Gillian Jan 1, 1997 3566
The values of TQM in the revised ISO 9000 quality system. Yung, Winco K.C. Jan 1, 1997 4146
Quality management in local government, the same as in the private sector but different. Appleby, Alex; Clark, Antony Jan 1, 1997 3564
Make quality your destination. O'Malley, Sharon Jan 1, 1997 343
Managing concurrent change initiatives: integrating quality and work/family strategies. Cutcher-Gershenfeld, Joel; Kossek, Ellen Ernst; Sandling, Heidi Jan 1, 1997 7117
"Quality journey" update: results that make a difference. DiCenzo, Margherita; Day, Trish Jan 1, 1997 1414
Mastering the quality staircase, step by step. Kim, Kee Young; Miller, Jeffrey G.; Heineke, Janelle Jan 1, 1997 2734
Continuous quality improvement. McKinney, William E.J. Jan 1, 1997 1004
The role of organizational climate in the implementation of Total Quality Management. Emery, Charles R.; Summers, Timothy P.; Surak, John G. Dec 22, 1996 4288
Supporting decision making on TQM programmes. Azzone, Giovanni; Noci, Guiliano Dec 15, 1996 8117
Benchmarking Maquiladora operations relative to those in the USA. Prasad, Sameer; Tata, Jasmine; Thorn, Ron Dec 1, 1996 4257
The evolution of strategic quality management. Calingo, Luis Maria R. Dec 1, 1996 6180
The editor's chair. Organ, Dennis W. Editorial Nov 1, 1996 727
TQM: core paradigm changes. Amsden, Robert T.; Ferratt, Thomas W.; Amsden, Davida M. Nov 1, 1996 5706
Why Corning breathes TQM. Shapoff, Stephen H. Interview Nov 1, 1996 1955
Quality management in TQM versus non-TQM firms: an empirical investigation. Ahire, Sanjay L.; Waller, Matthew A.; Golhar, Damodar Y. Nov 1, 1996 7249
A focused system for strategic quality management. Aravindan, P.; Devadasan, S.R.; Selladurai, V. Nov 1, 1996 6683
Learning how to learn: the key to CQI. Rubin, Irwin Oct 1, 1996 3508
Achieving simultaneous cost and differentiation competitive advantages through continuous improvement: world class manufacturing as a competitive strategy. Flynn, E. James; Flynn, Barbara B. Sep 22, 1996 8203
The role of expert systems in improving the management of processes in total quality management organizations. Eom, Sean B.; Karathanos, Demetrius Sep 22, 1996 4282
Relationships of work improvement program experience and logistics quality management factors. Anderson, Ronald D.; Crum, Michael R.; Jerman, Roger E. Sep 22, 1996 4937
Social power for compliance of middle managers and front-line workers with quality improvement policies. Lam, Simon S.K. Sep 1, 1996 2087
Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis. Camison, Cesar; Flor, Marisa; Cruz, Sonia; Kuster, Ines Sep 1, 1996 4475
American Express: aiming to be the best in the world. Sep 1, 1996 1147
Turning quality inside-out and outside-in. Sep 1, 1996 899
Armstrong World Industries' Building Products Operations. Sep 1, 1996 1131
Corning Telecommunications Products Division. Sep 1, 1996 1180
Milliken makes money. Sep 1, 1996 844
How teamwork led quality goals at Swedish-American Health. Sep 1, 1996 1185
Beyond buzzwords: TQM at Mack Trucks. Nuelle, Frances Sep 1, 1996 2248
Continuous process improvement: a dilemma for auditors. Landry, Steven P.; Fukuhara, Ann Aug 1, 1996 2158
Making a living in the turning world. Agan, Robert E. Aug 1, 1996 667
Total quality management and its impact on middle managers and front-line workers. Lam, Simon S.K. Jul 1, 1996 3962
HRM and TQM linkages - a comparative case analysis. Smyth, Helen; Scullion, Gerry Jul 1, 1996 5323
The benefits of using CQI/TQM data. Dowd, Steven B.; Tilson, Elwin Jul 1, 1996 2137
When it comes to "best practices" - why do smart organizations occasionally do dumb things? Pfeffer, Jeffrey Jun 22, 1996 6505
American Express: aiming to be the best in the world. Jun 22, 1996 1144
Are total quality management programmes in higher education worth the effort? Elmuti, Dean; Kathawala, Yunus; Manippallili, Matthew Jun 1, 1996 5996
A TQM evaluation framework for hospitals: observations from a study. Huq, Ziaul Jun 1, 1996 7662
Walking the TQM tightrope. Winn, Gary L. Jun 1, 1996 1238
Struggles in transformation: a study in TQM, leadership, and organizational culture in a government agency. Rago, William V. May 1, 1996 7229
Implementing quality management in residential appraisal. Dotzour, Mark G.; Lengnick-Hall, Cynthia A. Apr 1, 1996 2309
Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: core concepts and comparative analysis. Rao Tummala, V.M.; Tang, C.L. Apr 1, 1996 11905
ISO 9000 as an entry key to TQM: the case of Greek industry. Tsiotras, George; Gotzamani, Katerina Apr 1, 1996 5373
QFD application in an educational setting: a pilot field study. Pitman, Glen; Motwani, Jaideep; Kumar, Ashok; Chun Hung Cheng Apr 1, 1996 4780
The impact of TQM in UK SMEs. Parkin, M.A.; Parkin, R. Apr 1, 1996 2812
Practical tools for achieving world class performance. Abdullah, Arshad Apr 1, 1996 677
Using quality function deployment in manufacturing strategic planning. Crowe, Thomas J.; Cheng, Chao-Chun Apr 1, 1996 3741
Implementation, problems, success and longevity of quality circle programmes: a study of 95 UK organizations. Sillince, J.A.A.; Sykes, G.M.H.; Singh, Deol P. Apr 1, 1996 7257
Integrated communications at America's leading total quality management corporations. Gronstedt, Anders Mar 22, 1996 6314
Continuous Improvement and Quality Management Certificate Program Offered by UCSC Extension. Mar 13, 1996 225
Total quality management in the small business environment. Haksever, Cengiz Mar 1, 1996 5588
TQM and the role of CPAs in industry. Babicky, Jacqueline Mar 1, 1996 1619
Adoption of strategic total quality management philosophies: multi-criteria decision analysis model. Madu, Christian N.; Aheto, John; Kuei, Chu-Hua; Winokur, Dena Mar 1, 1996 6196
Expert system domain identification, evaluation and project management: a TQM approach. Lynn, Marc P.; Murray, Mary Ann Mar 1, 1996 3549
Part 2 - applications. Lewis, Dianne Mar 1, 1996 6102
Answering your questions on dealing with a belittling lab director, how to keep a valued worker from leaving, and coping with QA/QC duties. Panel Discussion Mar 1, 1996 1940
Confront TQM resisters head-on. Holmes, Rustin L. Mar 1, 1996 1806
Characteristics, benefits and shortcomings of four major quality awards. Ghobadian, Abby; Woo, Hong Seng Feb 1, 1996 13492
Quality management, problems and pitfalls: a critical perspective. Wilkinson, Adrian; Willmott, Hugh Feb 1, 1996 5581
Practical examples. Sohal, Amrik; Simon, Alan; Lu, Edmund Feb 1, 1996 3978
The PCB industry in Hong Kong and China. Tang, C.L.; Tummala, V.M. Rao Feb 1, 1996 5225
The long haul: sustaining TQM at British Steel Teesside Works. Redman, Tom; Wilkinson, Adrian; Snape, Ed Feb 1, 1996 8550
Turn member apathy into action. Fetgatter, Gary L. Feb 1, 1996 1372
The organizational culture saga - from OD to TQM: a critical review of the literature. Lewis, Dianne Jan 1, 1996 6159
Implementing total quality management: statistical analysis of survey results. Radovilsky, Zinovy D.; Gotcher, J. William; Slattsveen, Sverre Jan 1, 1996 4504
Quality function deployment usage in software development. Haag, Stephen; Raja, M.K.; Schkade, L.L. Jan 1, 1996 4804
Improving performance through benchmarking. Callahan, W. Terrence Jan 1, 1996 715
Modeling the role of total quality management in the customer focused organization. Fredendall, Lawrence D.; Robbins, Tina L. Dec 22, 1995 6433
Are students customers? The metaphoric mismatch between management and education. Schwartzman, Roy Dec 22, 1995 4460
Western management versus TQM. Phipps, Polly A. Dec 1, 1995 242
Business process re-engineering: lessons from operations management. Armistead, Colin; Harrison, Alan; Rowlands, Philip Dec 1, 1995 4822
ISO 9001 and the Star Structure: a team approach for quality performance. Link, Ron Dec 1, 1995 644
Plastics Technology's PC software buyer's guide. Ogando, Joseph Cover Story Nov 1, 1995 3021
Banking on people: TQM, service quality, and human resources. Cowling, Alan; Newman, Karin Nov 1, 1995 7756
Total quality management theories offered. Hoey, Terence B. Oct 25, 1995 1142
Indumet reaps benefits of home-grown quality system. Egana, Carlos F. Cover Story Oct 1, 1995 3053
TQM: it really works! Chatfield, Mark Sep 22, 1995 2155
Total quality management in the business school: the faculty viewpoint. Hebert, Frederic J.; Dellana, Scott A.; BAss, Kenneth E. Sep 22, 1995 4001
A technology choice for noise reduction: a quality management case study. Swanson, Edward T.; Jambekar, Anil B. Sep 1, 1995 4444
The application of TQM in a hospital's casualty and pathology departments. Kohli, Rajjiv; Kerns, Barbara; Forgionne, Guiseppi A. Sep 1, 1995 3666
The TQM jungle: a dialectical analysis. Watson, John G.; Korukonda, Appa Rao Sep 1, 1995 4598
Understanding TQM in service systems. Lakhe, R.R.; Mohanty, R.P. Sep 1, 1995 5688
Towards TQM using kaizen process dynamics: a case study. Gondhalekar, Shrinivas; Babu, A. Subash; Godrej, N.B. Sep 1, 1995 6086
A mismatch of cultures: a pitfall of implementing a total quality approach. Kekale, Tauno; Kekale, Jouni Sep 1, 1995 4971
The TQM route to top of the class. Sep 1, 1995 987
Cutting waste with employee involvement teams. May, Douglas R.; Flannery, Brenda L. Sep 1, 1995 7553
Measuring the success of a TQM programme. Capon, N.; Kaye, M.M.; Wood, M. Aug 1, 1995 4878
Killing two birds with one stone: achieving quality via total safety management. Cooper, M. Dominic; Phillips, Robin A. Aug 1, 1995 4576
TQM in municipal government: an alternative to rising costs. Kudgus, E.A. Aug 1, 1995 2237
What kind of quality are we ensuring with document draft reviews? Raven, Mary Elizabeth Aug 1, 1995 5250
Defining quality in technical communication: a holistic approach. Smart, Karl L.; Seawright, Kristie K.; DeTienne, Kristine Bell Aug 1, 1995 4050
Improving quality in loss control management. Navaratnam, K.K. Aug 1, 1995 1917
Improving chemistry TAT with intradepartmental TQM. Tiffany, Debbi Jul 1, 1995 1184
TQM for business students: an experiential learning approach. Golhar, Damodar Y.; Ahire, Sanjay L. Jul 1, 1995 3997
The long view of total quality management pays off. Patel, Anoop Jul 1, 1995 4419
Continuous quality improvement through Taguchi's online quality control methods. Aravindan, P.; Devadasan, S.R.; Dharmendra, B.V.; Selladurai, V. Jul 1, 1995 6589
Managing the CIM-TQM partnership. Ahmed, Nazim U.; Maddox, Henry S., III Jun 22, 1995 3454
Quality behavior for quality organizations. Sutherland, Valerie; Makin, Peter; Bright, Kevin; Cox, Charles Jun 1, 1995 4436
Quality function deployment: a main pillar for successful total quality management and product development. Zairi, Mohamed; Youssef, Mohammed A. Jun 1, 1995 4097
QFD application in an educational setting: a pilot field study. Pitman, Glenn; Motwani, Jaideep; Kumar, Ashok; Cheng, Chun Hung Jun 1, 1995 4425
Quality function deployment: total quality management for new product design. Lockamy, Archie, III; Khurana, Anil Jun 1, 1995 4181
The intermediate structure of designs for quality. Georgantzas, Nicholas C.; Hessel, Marek P. Jun 1, 1995 3642
"Quality and the Risk Management Process."(Course Review) Pelland, Dave Jun 1, 1995 755
Continuous process improvement in small CPA firms. Ruhl, Jack M.; Yang, Roger Y.W. Jun 1, 1995 3117
Assessing the impact of continuous quality improvement/total quality management: concept versus implementation. Shortell, Stephen M.; O'Brien, James L.; Carman, James M.; Foster, Richard W.; Hughes, Edward F.X.; Jun 1, 1995 6398
Reinforcing QFD with group support systems: computer-supported collaboration for quality in design. Balthazard, Pierre A.; Gargeya, Vidyaranya B. Jun 1, 1995 7108
Total quality management: empirical, conceptual, and practical issues. Hackman, J. Richard; Wageman, Ruth Jun 1, 1995 16210
ISO 9000 certification opens world-wide markets. O'Neil, James P. May 1, 1995 602
In search of TQM. Hill, Stephen; Wilkinson, Adrian; Mohrman, Susan Albers; Tenkasi, Ramkrishnan; Lawler, Edward E., II May 1, 1995 8477
Managing human resources for TQM: possibilities and pitfalls. Snape, Ed; Wilkinson, Adrian; Marchington, Mick; Redman, Tom May 1, 1995 4778
Does total quality management make a difference to employee attitudes? Wood, Stephen; Peccei, Riccardo May 1, 1995 4290
The impact of a TQM intervention on teamwork: a longitudinal assessment. Coyle-Shapiro, Jackie May 1, 1995 4445
Integrating TQM and HRM. Simmons, David E.; Shadur, Mark A.; Preston, Arthur P. May 1, 1995 5337
Negotiating quality: the case of TQM in Royal Mail. Jenkins, Sarah; Noon, Mike; Lucio, Miguel Martinez May 1, 1995 5857
Quality management and HRM in the service industry: some case study evidence. Rees, Chris May 1, 1995 5509
Employee involvement in performance improvement: a consideration of tacit knowledge, commitment and trust. O'Brien, Rita Cruise May 1, 1995 4985
Achieving market excellence through quality: the case of Ford Motor Company. Zeller, Thomas L.; Gillis, Darin M. May 1, 1995 4799
Total quality management: making camps successful. Totter, Kathleen M. May 1, 1995 1680
Nominal group technique - an aid in implementing TQM. Roth, Philip L.; Schleifer, Lydia L.F.; Switzer, Fred S. May 1, 1995 1372
Employee perceptions of quality: survey results. Yavas, Burhan Fatih May 1, 1995 4253
On the quality of construction engineering design projects: criteria and impacting factors. Tan, Raykun R.; Lu, Yaw-Guang May 1, 1995 4345
Operations and environment: an expanded focus for TQM. Hanna, Mark D.; Newman, W. Rocky May 1, 1995 7073
Business process re-engineering and process management: a survey of current practice and future trends in integrated management. Zairi, Mohamed; Sinclair, David May 1, 1995 6566
JIT and TQM: a case for joint implementation. Vuppalapati, Kiran; Ahire, Sanjay L.; Gupta, Tarun May 1, 1995 4111

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