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Total Quality Management: a Comprehensive Strategy Toward the Implementation of an Effective and Efficient Healthcare Delivery System in Africa.


Total quality management; a comprehensive strategy toward the implementation of an effective and efficient healthcare delivery system in Africa.

Morfaw, John Ngosong.

Univ. Press of America


146 pages




In Africa, the health care industry is plagued by social, economic, political, cultural, structural, and organizational problems that make reform and restructuring critical. This text explains how the principles and processes of Total Quality Management (TQM) can be used to identify needed changes and create an effective and efficient health care delivery system. The author also evaluates a couple of quality assurance programs currently being implemented in the African healthcare industry. Morfaw works as an independent project management consultant.

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Publication:SciTech Book News
Article Type:Book Review
Date:Sep 1, 2006
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