Top mark for Active service.
The Customer Service Excellence Award measures how well a service understands and responds to its customers' needs, as well as building on the Charter Mark Award.
Tees Active has held the Charter Mark award for a number of years and is now celebrating after being accredited with the Government's new service standard.
Steve Chaytor, managing director of Tees Active, said: "Meeting the Customer Service Excellence Standard is a great achievement and a true reflection of the hard work staff show on a daily basis to ensure we provide an excellent service to all our customers.
"Delivering the best service possible is at the fore front of everything we do at Tees Active."
The new award focuses closely on the experience of customers and that the required level of service was met in five key areas: customer insight; the culture of the organisation; information and access; delivery and timeliness and quality of service.
Billingham Belasis, Castlegate Quay Watersports Centre, Splash, The Swan Centre for Leisure in Berwick, Thornaby Pavilion, Thornaby Pool and the company''s head office all received the Customer Service Excellence Award in recognition of the high standard of customer service and commitment to improvement.
The assessor's report said: "Tees Active showed a clear determination to provide an excellent service to all their customers."
In 2011 Tees Active will be reopening Billingham Forum and the Tees Barrage International White Water Course after major refurbishment.
Both will be submitted for assessment for the Customer Service Excellence Award to ensure that the high standards are maintained across the company.
Tees Active employs around 370 staff and is a non-profit-distributing organisation.
EXCELLENCE: Members of the Tees Active team celebrate the award