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Things looking up for BlackBerry users.

Summary: People with BlackBerrys will be hoping for better news after the smartphone's manufacturer announced "significant improvement" to its services.

People with BlackBerrys will be hoping for better news after the smartphone's manufacturer announced "significant improvement" to its services.

Research in Motion (RIM) has suffered anger from around the world since Monday after millions of people found themselves unable to access email or go on the internet.

Bosses insist they are working "around the clock" to return the service to normal.

In its latest statement, the company said: "From 6am BST today, all services across Europe, the Middle East and Africa, as well as India, have been operating with significant improvement.

"We continue to monitor the situation 24x7 to ensure ongoing stability. Thank you for your patience."

RIM's UK Managing Director Stephen Bates apologised for the loss of service:

"We fully understand the frustration our customers - they're experiencing delays in the messaging and browsing service from BlackBerry," he said. "I'd like to take this opportunity to apologise to all those customers that are affected by this.

"We are treating this as a critical issue within the business and we're doing everything we can to restore the service back to the levels that we expect and our customers expect.

"We have a rather complex network, but rest assured we are focused the last few days it's 24-hours a day for our network engineers to try to get to the bottom of this issue and restore the service back to the levels that we would expect."

Independent Television News Limited 2011. All rights reserved.

Independent Television News Limited 2011. All rights reserved.

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Publication:Independent Television News Limited (ITN)
Date:Oct 13, 2011
Words:278
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