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The wrong call!

Byline: Audrey Forbes

A street warden has hit out at a mobile phone company after a false allegation of fraud led to his phone being cut off without warning.

Michael Crosby, of Stockton, says his line went dead after a complete stranger contacted T-Mobile and wrongly reported that he was using his phone illegally.

The company promptly disconnected his service.

He now fears that people could be placed in danger if a similar problem arises in the future and has criticised the company's policy.

He said his phone is his lifeline while sailing out at sea, and had he been out on the waves when the line went dead he could have been at risk.

The North Ormesby street warden had been a customer with the company for two years, but has now changed his network provider as a result of the mix-up.

He is now calling for the company to rethink its policies and says customers should be contacted if similar accusations are levelled against them.

"It's a lousy policy to cut someone off without even looking into it first. It's wrong.

"The first I knew about it was when I couldn't make phone calls.

"It could have cost a life or a business man a lot of money.

"What if a child needed their phone in an emergency and it was suddenly cut off?"

Mr Crosby was not reconnected until he phoned T-Mobile the next day.

It is thought the mix-up arose after the phone company accidentally sent a letter addressed to Mr Crosby to another house in his street.

The occupant, also thought to be a T-Mobile customer, thought his phone was being used fraudulently and contacted the phone company.

When Mr Crosby contacted T-Mobile's customer services team he claims he was told that disconnecting the phone is common practice if there is any question of fraud.

Nobody from T-Mobile was available to comment.
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Copyright 2004 Gale, Cengage Learning. All rights reserved.

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Title Annotation:News Local
Publication:Evening Gazette (Middlesbrough, England)
Date:Mar 19, 2004
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