The white board: field application engineers.
Field application engineers, also known as FAEs or Sales engineers are a hybrid of exactly what the title implies: Sales and Engineering. These folks are unique because they're essentially in the position of selling a product, but they can also offer in-depth technical knowledge about the product being sold. FAEs can often offer more creative solutions or ideas for how the product can be integrated into an established design. The position became popular during the recession, when many engineering firms had to cut employees.
Have you ever worked with field application engineers (FAEs) on a project? YES 77% NO 23% During what stage of development did you enlist an FAE's services? Concept 38% Research 46% Protyping/Development 69% Testing 45% Analysis 24% Manufacture 17% Other 3% Note: Table made from bar graph. Have you ever specified a component simply because the FAE offered a great pitch? YES 29% NO 71%
Are FAEs becoming more involved in new product development at your company?
Yes, we use them all the time. 11%
We're working with them more often. 46%
Nope, we only use our in-house engineers. 22%
I haven't really noticed. 21%
Is there a benefit to using FAEs? Yes they have superior products knowledge 52% I haven't found them to be particularly useful 11% I haven't used them enough to know either way 25% Other 12% Note: Table made from pie chart.
Is there a downside to using FAEs?
46% No, they allow us to better customize products.
11% Yes, they take away the ingenuity and creativity.
26% Sort of, they've taken away some engineering jobs, but they are better educated on products.
See the FAE survey infographic visit www.ecnmag.com/FAEs
By Kasey Panetta, Managing Editor
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|Publication:||ECN-Electronic Component News|
|Date:||Oct 1, 2014|
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