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Articles from The McKinsey Quarterly (December 22, 2002)

1-13 out of 13 article(s)
Title Author Type Words
Baby Bells on hold. (Current Research). Schuler, Seth 533
Banking behind the scenes. (Current Research). Desmet, Driek; Fine, David; Meyer, Jacques 953
Edging into Web services: automating the flow of information among companies is costly and complex. Web services promise to make it cheap and easy. Hagel, John, III 3346
How to rescue CRM: even dysfunctional CRM systems may be well positioned for future success. The trick is to step back and think about your real goals. Ebner, Manuel; Hu, Arthur; Levitt, Daniel; McCrory, Jim Illustration 3416
Intellectual property: partnering for profit; companies could earn up to 10 percent of their operating income from the sale of patents and proprietary processes. But how? Elton, Jeffrey J.; Shah, Baiju R.; Voyzey, John N. 3060
Managing a sprawling service business: executives no longer have to rely on rules of thumb to manage geographically dispersed service networks. A new set of tools provides solutions for individual markets. Pak, Hoyoung; Phipps, Cody; Spathis, Tom 2973
Marketing in a post-TiVo world: a changing media landscape is reshaping the way advertisers interact with consumers. (A Closing View). Zeisser, Michael P. 917
More outsourcing for banks. (Snap Shot). Gursel, Ozan; Joseph, John; Krishna, Malay 304
Reprogramming European cable: European cable companies are in dire financial straits. The reason? Not just debt but a strategy that has produced negative cash flows across the whole industry. Becker, Wendy M.; Enriquez, Luis; Snyder, Lila J. Industry Overview 3053
Technology after the bubble: IT will rise again--but only if the providers learn how to help their customers make money. Manyika, James M.; Nevens, T. Michael Column 3421
Transforming IT. (This Quarter). Mattern, Frank 561
What's next for Eastern European telcos?. (Current Research). Beardsley, Scott; de Boeck, Pedro; Poswiata, Jacek Industry Overview 798
Who's accountable for IT? Business leaders--that's who. Lohmeyer, Dan; Pogreb, Sofya; Robinson, Scott 3231

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