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I wasn't finished with Age Concern Insurance Services just yet.

For about then I learned of the chip-pan fire that left Mary Smith's home badly damaged by smoke.

The houseproud 69-year-old was almost reduced to tears waiting for an insurance settlement.

A loss adjuster for the Age Concern people visited her soon after the blaze in April.

She got estimates for redecorating her home and replacing damaged items, including her cooker. But two weeks ago, Mary was still WAITING .... surrounded by the mess left by the fire.

When she contacted the loss adjuster, he told her he was waiting for instructions.

Age Concern quickly investigated and discovered their underwriters had not had the loss adjuster's preliminary report.

A spokesman said: "We don't know what happened to the report. It might have gone missing in the post. But now you've brought this to our attention, things will move quickly."

And they did!

Last week Mary, from Drumchapel, Glasgow, got an offer of pounds 1,660.

She told me: "It's a little less than my claim but I've decided to accept so I can get my home fixed up again.

"Goodness knows how long this would have gone on without your help."

I'm sure Mary will soon have everything chip-shape again!
COPYRIGHT 1996 Scottish Daily Record & Sunday
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1996 Gale, Cengage Learning. All rights reserved.

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Title Annotation:Features
Publication:Sunday Mail (Glasgow, Scotland)
Date:Jun 30, 1996
Previous Article:The Judge; I FIX A pounds 4,000 NIGHTMARE!
Next Article:The Judge; VERDICTS.

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