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The Framework Agreement Aims To Provide A Call Center Solution And Multi-channel Management Tools For The Sites Of The Social Security Family Branch.

Contract notice: the framework agreement aims to provide a call center solution and multi-channel management tools for the sites of the social security family branch.

The purpose of this framework agreement is to define the terms and conditions, in the context of purchase orders and subsequent contracts concluded on its basis, of the establishment and operational management of a call center and multichannel management tools for the sites of the social security family branch. it covers the administration, operation, evolution and reversibility of call center services and management tools. it includes the provision of services and functionalities, as well as equipment, interconnections, licenses, end services and associated services necessary to render a service in accordance with the requirements of the technical clauses of the framework agreement.

This contract is divided into lots: no

Time limit for receipt of tenders or requests to participate: date: 25/09/2019local time: 12:00

Conditions for opening tenders date: 25/09/2019 local time: 13:00 information about authorized persons and how to open: the opening of tenders is not public.

Social protection

Major organization : CNAF

Address : 32 Avenue De La Sibelle

Paris Cedex 14


Contact Person: Dpartement Des Affaires Juridiques Et Commandes Publiques

Country :France

Email :

Url :

Tender notice number : 357263-2019

Notice type : Tender Notice

Open date : 2019-09-25

Tender documents : T446076747.html

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Publication:Mena Report
Date:Jul 30, 2019
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