The Asian Banker recognizes NICE Systems with technology implementation award.
BANKING AND CREDIT NEWS-September 9, 2015-The Asian Banker recognizes NICE Systems with technology implementation award
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NICE Systems (NASDAQ: NICE) said it has received the 2015 Technology Implementation Award from The Asian Banker for best CRM project in Indonesia following its successful implementation at PT Bank Permata Tbk (PermataBank).
PermataBank has been using NICE's customer experience solutions to automate call monitoring in their contact center, improve operational efficiency, drive business optimization, and prepare agents to handle customer interactions. One of the bank's greatest achievements to date is increasing its agent productivity by almost 20 percent, which has helped agents deliver a better experience while reducing costs significantly.
The Asian Banker is a leading provider of strategic intelligence on the financial services industry, established in 1996.The Asian Banker Awards program jointly recognizes banks and their vendor partners for their success in implementing IT projects and programs.
PT Bank Permata Tbk was formed by a merger of five banks: PT. Bank Bali Tbk, PT. Bank Universal Tbk, PT. Bank Artamedia, PT. Bank Patriot and PT. Bank Prima Express in 2002. It has grown to be a major bank within the Indonesian banking sector that offers innovative and comprehensive banking products and services, especially with its delivery channels that are equipped with Internet banking and mobile banking features.
NICE Systems is a leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets.
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|Publication:||M2 Banking & Credit News (BCN)|
|Date:||Sep 9, 2015|
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