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Tenancy specialist is always on the move; W orking day: Maria Colleran.

MARIA COLLERAN, 34, is director of independent inventory specialist Lets Support.

She lives in Cronton with husband, Alan, and children Isobel, seven, and Alexandra, eight.

This was her working day: 6.30am: I'm always the first to get up in our house. I feed and water our two girls and get them and myself ready before dropping the children off at school.

9am: I arrive at my offices on Allerton Road, where my staff and I have a morning meeting to review yesterday's completed check-ins, check-outs and inventories, and go through any issues we have encountered.

9.30am: I check my emails constantly when I'm on the go, but try to leave the office for my first meeting with a clear in-box.

10am: I walk to my first meeting of the day with a new client, Colin Wadkin, from Halifax Estate Agents -we have recently taken over all of their inventories for their Allerton Road and Warrington offices. We go through the week's scheduled work and agree delivery dates for each.

Then, down the road to Move Residential to confirm up-coming check-ins with their lettings manager, Claire Waldron.

11am: To Liverpool city centre to carry out a check-out at St Paul's Square, for King Sturge. I meet the outgoing tenant and inspect the property, comparing it with the inventory and check-in documentation completed six months earlier, bearing in mind reasonable wear and tear. In this case, everything is OK.

My responsibility at check-out is to identify any significant differences or discrepancies, taking into account fair wear and tear, the quality of the items and fittings, and their condition at the onset of the tenancy.

12pm: Grab some lunch on the go.

12.30pm: Back to the office to interview candidates for a new inventory clerk's role. This is part of our expansion, which includes increasing our coverage from Merseyside and Cheshire to the whole of the North West.

2.30pm: I check my emails again and have a look at any leads that have come from the Association of Independent Inventory Clerks website. Being an approved member has led us to many new customers, both directly and by association. I then hit the phone to call potential new clients and try to set up meetings.

3.30pm: I get a call from Move Residential for an urgent inventory inspection at The Copse, in Woolton -- I do the inventory myself as the tenant needs to move in tonight and the inventory must be done before check-in.

5pm: Meeting with Sid Vance at HomeLets to finalise our contract to carry out all of their check-ins and check-outs. We already do all of their inventories, so it's a natural extension for us to carry the process right the way through.

6pm: My final job of the day is to complete the check-in at The Copse, the inventory I did earlier in the day for Move Residential.

7pm: Arrive home. My husband and I take it in turns to pick the kids up and make dinner, and we make a point of sitting down as a family and eating together every night. Tonight, Alan has prepared Tuna Nicoise and a chilled bottle of Sancerre.

8.30pm: Tuck the kids up in bed and write-up a couple of inventories from today.

10.30pm: And so to bed.Plans to expand to cover the whole North West


Always the first in the house to get up - Maria Colleran, of Lets Support, in Allerton Road, Liverpool
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Publication:Daily Post (Liverpool, England)
Date:Jul 1, 2009
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