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Telephone system insurance: early-warning system monitors potential disturbances.


Power loss, high room temperature, humidity, equipment overheating, and smoke all can threaten your telephone system's operation.

A phone system is an integral part of the day-to-day operation of any business, not to mention a major investment.

Downtime is not only unacceptable but--for operations like hospitals and city police or fire departments--potentially catastrophic.

Fortunately, devices are available to detect problems before any type of equipment failure occurs.

For the business looking for such "telecomm insurance," an early-warning system is a good investment.

Early-warning monitoring systems like the type offered by Tel Plus Communications generally consist of two parts:

* a monitoring device installed at the customer site

* and a receiving system located in the technical-assistance center.

The system is designed to monitor not only the telephone system but conditions that can affect its operation: major and minor alarm conditions, room temperature, smoke, and power supply. The unit also monitors humidity, flood water, and unauthorized access into the room where the unit is installed.

Transmits Code

When a potentially threatening situation occurs, the remote monitoring unit transmits a code to the receiving unit in the service center, enabling service personnel to take the appropriate steps to avert the problem.

The event is then automatically logged, allowing maintenance personnel to correct small, recurring problems before they become large ones.

The primary advantage of early warning is immediate response.

The city of Dunedin, Fla., had two such emergencies requiring immediate response: once, when a battery back-up instrument was in danger of overheating, and again when an emergency generator was accidentally cut off without anyone's knowledge.

On both occasions, the early-warning system detected the problem and service personnel contacted Dunedin within minutes.

Even a downed telephone system isn't an obstacle. The unit can bypass the system to make its "repair call."

These early-warning monitoring systems can even be programmed to call the service center at a predetermined time each day to let the service technicians know it's up and working.

Never Sleeps

Another attractive benefit of early warning is that it provides monitoring service 24 hours a day.

Brink's Home Security, a company with offices in 23 states, depends on the ability to make and receive calls at all hours of the day or night.

The early-warning system made several after-hours calls for Brinks to notify service about power outages.

An early-warning monitoring system consists not only of the installed units but the monitoring service.

Price is broken up into cost of the materials and cost of service, which varies from vendor to vendor.

Most systems, minus the service, range in price from just under $1000 to just over $2000 depending on the size of the telephone system.

Usually, the service is sold in time frames similar to maintenance agreements. Tel Plus, for instance, sells the units including first-year service, and then charges nominal fees for the monitoring service.

Even if your business isn't of a security or crisis nature, an early-warning system can protect your investment while helping to insure that the ultimate level of phone-system reliability is available for your business.
COPYRIGHT 1990 Nelson Publishing
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1990 Gale, Cengage Learning. All rights reserved.

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Author:Hughes, Mark
Publication:Communications News
Date:Apr 1, 1990
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